Four Seasons Hotel Mumbai

My partner and I stayed at Four Seasons in Mumbai for 3 nights. We had a comfortable stay and enjoyed our room very much. The room was very modern and had all the creature comforts you would expect from a Four Seasons Hotel. The service was good especially at the concierge. We were offered a lot of great advice on where to go and what to do. Overall, we were satisfied with our experience.

1. Bathroom power plug stopped working had to plug hair dryer outside. 2. Toilet flush doesn’t stop flushing need a wrestling match with flush button to stop the water flushing  3. Went to AER rooftop bar with a colleague, Bartender and server didn’t bother to give menu, didn’t bother to take order. 4. 3rd day room service forgot to place water bottles. 5. No initiative to change bed linens during my 4nights stay. 6. Breakfast: Japanese bento had to be pre ordered a day before on the day itself took about 20 mins to arrive after pre ordering. Tofu was hard and chewy, seaweed in miso soup also hard and chewy like eating grass. It takes about 15 mins to get a cup of tea. Overall poor quality of service.

Just amazing hotel, everything was perfect, the room, the service. Swimming pool is nice place to relax. There is an amazing view from the rooftop bar.

The team is very friendly - but nobody picked up at the restaurant when I tried to order some food. Other than that, the service was impeccable. The room is well appointed with very nice bed and bathroom. There was no bathrobe in the room and there’s no dining space for two people (only one chair in front of the desk plus one arm chair; shower was a bit hard to use. All in all my experience was positive, will consider to stay here again next time when the AER bar is open again

Had an absolutely amazing time at four seasons! From the kindness and the smiles from all the staff to the cleanliness and spacious room. Everything was perfect! We were lucky to have our roon upgraded, and there were balloons, cute sweets, and a chocolate cake at our room! Which was a wonderful surprise and made our engagement and my fiancee's birthday celebration even more special! Room service was super efficient, and the food was amazing! Dinner at san:qi was pleasant! Good interiors and not at all loud, perfect place to go on an intimate date. The food was great, and so was the service - special thanks to Nikhil, who took care of us!! Overall, it was a great experience! Hospitality at its finest! 100% recommend.

Unfortunately the hotel service is mediocre. The food in the hotel restaurant is totally disappointing, my girlfriend who is from finland makes Indian food much better than in the hotel, please don’t waste your time and money in that restaurant. The rooms are good and clean is something that cannot be taken away from the hotel.