Club Emerald

It was nice resort .. just some mosquito in the room .. overall it’s good

The room is not clean, the hotel looks very old.

Conveniently located to go around in any direction.

They charged twice I stayed with my family members. At the time of check out i paid completely and i am having all receipts and bank statements for the same . 2 of my family members stayed for another day and i paid for them as well in advance but the hotel ***agement charged twice to them and it was very odd hours so they couldn’t connect with me i wrote so ***y mails and called them ***y times , they agreed it on phone that they ll check it and refund the amount, its beed more than 6 months but i havnt received any call or message from the hotel ***agement

There being a family wedding in Chembur in May, we had booked a Suite and 3 deluxe rooms at Club Emerald, located in Chembur for two nights. We had done the bookings in advance and on the day of check in, the staff were courteous and soon we were ushered into our suites (the deluxe rooms booked by us were also upgraded to Suite…a nice gesture). Thanks for the same. It was quite spacious having a large bedroom as well as sitting room with sofa cum bed. The rooms were clean and well maintained and the beds were soft and comfortable. A special thanks to Akash at the Front desk who had been very helpful throughout the booking process as well as during our stay. All the other staff were also very courteous, helpful and efficient. We only partook of breakfast on the last morning before check out. The food was basic and quite limited but made for a decent repast. I believe a few more items added to the menu would have elevated the Club. Overall, a nice experience.

It was worst experience ever. Nothing seemed to work right from the moment I reached the hotel. And I paid 7000 for this terrible night. As I reached the hotel, no one offered to help me with my bags. No one offered me to show my room. As I moved towards the elevator, I spot a big fat rat near the passage which was going towards the hotel restaurant. It was 9:45 in the night, and I had prepaid the tariff, so I had no option but to stay. I also brought it to attention of the staff at the reception, but he said 'baarish mein kabhi kabhi aa jate hain'. He seemed completely unsurprised about the rat being there. As if it is a regular occurrence. Then when I reached my room, it was dirty beyond my worst nightmare. Seemed like the rooms have never been clean. I asked for another room and it was even worse, it had spit stains on the wall!!! And then they showed me another room which was slightly okay and I was tired as it was 10:30 by that time that I said yes. Another point to keep in mind is overcharging the rooms in pretext of having heavy de***d and hotel being sold out, while I only saw 3 vacant rooms!!! Morning was no good either. For breakfast there were not any decent option. They had sambhar and chutney, but no south Indian. When I asked for it they asked me to put it in poha and eat. I asked for some dosa or eggs to be prepared but they told me that the kitchen was closed. At 8:30 in the morning. Again reminding that I paid 7000 for this stay!!! While checking out again when I asked for help with my bags, the answer was 'Aapko help chahiye?' That's when my driver came to help me. I feel completely cheated off my money and I highly recommend to steer away from this hotel