The Orchid Hotel Mumbai Vile Parle

The property is old and that you feel when you enter the room. They have 2 wings, 1 is old and the 2nd is new. The new is fitted with better furnished as compared to the old ones. The location is very good, they are a complete non smoking property but they don't even allow smoking products to be carried within the property even if you won't smoke.

Breakfast is good Hotel looks old, but overall is ok We ask hotel to arrange the pick up in advance but still have to wait around 30 mins, not sure what went wrong.

The stay was comfortable and relaxing. The room was really amazing and with good view

The Hotel Is Good, Rooms Are Good, the Staff Also Very Hospitable Breakfast Is Impressive But Room For Improvement. The Major Plus Point is Its very Near To The International Airport

Very big hotel, located close to the airport. Has a rooftop view, with restaurant and outdoor swimming pool. The planes landing and taking off can clearly be viewed from the rooftop. T1 is on a walking distance, where there are multiple options for food. Note: outside food is not allowed in the hotel! Rooms were nice and clean, a bit outdated in aesthetics, but nothing worn out or too old.

It's not a 5 star hotel just a four star maintaining its old legacy. It's too old , AC doesn't work cooling very low,most of the time room is hot, no fridge in room, food served in the room cold and uncooked. Room size is too small as compared to five star hotel. Services in dining too is very poor, we ordered for tea, coffee and cold coffee for guests it took 45 minutes to serve that too cold tea and coffee it created very bad impression. I asked them to bill it to my room they refused told it's against our policy and you have to pay it here itself, that means you don't have trust in your guest ( never seen like this in any 5 star hotels). As far as cleaning they don't come and clean on regular basis or change towels you have to call them two or three times then only staff comes. Basically it has a good ambience but it is not a 5 star hotel. I visited this place nearly after 15 years, they have degraded rather than improvement. To keep up the reputation management and staff will have to work very hard.

As we were supposed to catch flight from T2 terminal,the location of the hotel was convenient. The ambience was enriching.