Holiday Inn Munich City Centre Reviews

Response from Property: Dear Arvin0079,thank you for choosing the Holiday Inn Munich - City Centre and for sharing your impressions. We are pleased to read that our location connected to the S‑Bahn station provided convenient access via the underground passage, especially appreciated in colder weather.It is encouraging to know you found the rooms in line with European standards and appreciated the overall cleanliness. We are also glad the lobby facilities were useful during your stay.We note your comment regarding the pricing in the convenience store. As this outlet operates independently, pricing may differ, and we understand how value considerations are important. It is helpful that you highlighted the nearby supermarkets accessible from the passage for additional options.We appreciate your balanced feedback and the practical tips you have shared for fellow travellers. We would be pleased to welcome you back on a future visit to Munich, with our continued focus on delivering a consistent, high‑quality and comfortable stay.Best regards,pp Steffen C. Schmid - General Manager

Response from Property: Dear Guest,thank you for sharing your feedback following your stay at the Holiday Inn Munich - City Centre. We are pleased you chose to stay with us.It is wonderful to read that our location with direct S‑Bahn access from the airport and a short underground walkway proved convenient for your travels. We are also delighted that you found your room spacious and clean, and that our breakfast selection with its variety met your expectations.Your comments about using Munich as a base and feeling comfortable in the surrounding area are much appreciated. It is encouraging to know these aspects supported a relaxed and efficient visit.Thank you for your kind recommendation. We would be pleased to welcome you back on a future trip to Munich, and we remain focused on delivering a consistent, high‑quality experience for all our guests.Sincerely,pp Steffen C. Schmid - General Manager

Response from Property: Dear Guest,thank you for taking the time to share your impressions of your recent stay at Holiday Inn Munich – City Centre. We are sorry to learn that your experience fell short of expectations, and we understand the impact this has on comfort and overall satisfaction.With respect to your arrival and room allocation, we regret that the walk to the initially assigned room caused inconvenience, particularly with luggage in winter conditions. We do offer different room categories and locations with varying amenities to suit individual preferences, and we are glad a room closer to the lifts was arranged after your request. For clarity, our team is available to assist with luggage on arrival, and we are sorry this did not come across as readily accessible to you.Regarding breakfast, we are concerned to hear that the variety and presentation did not meet your needs. We strive to present a broad selection and appreciate your observations about choice, temperature and queuing, which help us refine our service. We understand that a large hotel can create a lively atmosphere at peak times, and we remain committed to enhancing comfort through ongoing improvements.On amenities, we regret that water and certain items were not as you expected. Complimentary drinking water is available at reception, and should you require toothbrushes or slippers, these are provided there at no charge.We deeply regret your experience and take your comments seriously. Your feedback will be addressed with the teams involved as we continue to uphold consistent service standards.We appreciate you bringing these matters to our attention. We would welcome the opportunity to serve you again and provide a more seamless and comfortable stay.Best regards,pp Steffen C. Schmid - General Manager

Response from Property: Dear Guest,thank you for your feedback. We are pleased to learn that the room size and our location supported a comfortable and convenient stay close to the city centre.We value your remarks and hope to welcome you back for another visit marked by consistent comfort and ease.Best regards,pp Steffen C. Schmid - General Manager

Response from Property: Dear Anonymous User,Thank you for sharing your impressions. We are pleased to learn that you found our location convenient for reaching the central sights on foot. For clarity, our setting also provides straightforward connections to public transport, making it simple to access the city centre and nearby attractions across Munich.With respect to in-room amenities, we are sorry to learn that these felt basic and appreciate the impact this can have on overall comfort. Should you require items such as a toothbrush or slippers, our reception team provides them on request at no additional charge, and they remain available around the clock to assist.We value your feedback and hope to have the opportunity to welcome you back for a consistently comfortable experience.Sincerely,pp Steffen C. Schmid - General Manager

Response from Property: Dear Guest,thank you for sharing your feedback following your stay at the Holiday Inn Munich - City Centre. We are sorry to learn of the disturbance you experienced early in the morning, and we recognise the impact unanticipated entries can have on a guest’s sense of privacy and rest. We apologise for the inconvenience and wish to reassure you that we are addressing this matter internally to help prevent similar occurrences.With respect to drinking water, for clarity, complimentary still water is available at our reception at any time. Additionally, should you require personal items such as a toothbrush or slippers, these are provided free of charge by our reception team.We appreciate you bringing these points to our attention and hope to have the opportunity to welcome you again, with a stay that reflects our commitment to a consistently comfortable experience.Sincerely,pp Steffen C. Schmid - General Manager

Response from Property: Dear Guest,Thank you very much for your feedback. We are pleased that you appreciated the convenient transport links, the proximity to shopping facilities and the surroundings with restaurants and bars, and that you found the price level acceptable. For clarity: from our location many guests enjoy the wide view over Munich and benefit from the convenient S‑bahn connection, which allows the tranquillity of the area to be well balanced with the vibrancy of the city centre.We thank you again for your feedback and would be delighted to welcome you back to the Holiday Inn Munich – City Centre on your next visit to provide you with a reliably pleasant experience.Best regards,Steffen C. Schmid – General Manager

Response from Property: Dear Guest User,thank you for choosing the Holiday Inn Munich - City Centre and for sharing your impressions. We are pleased to know much of your stay went well.We are sorry for the early morning noise from the service area and for the odours you noticed from the shower and toilet. A restful night and a fresh, well‑maintained bathroom are essential, and your remarks are helpful. Our team can often suggest a room in a quieter location, subject to availability, and we will review the bathroom in the room you occupied to ensure it meets our standards.Thank you again for your feedback. We hope to have the opportunity to welcome you back, with our continued focus on comfort and consistency.Sincerely,pp Steffen C. Schmid - General Manager

Response from Property: Dear Guest,thank you for sharing your feedback following your stay at the Holiday Inn Munich - City Centre. We appreciate you choosing to stay with us.We are pleased to read that you enjoyed your visit and found good value in the experience. It is encouraging to know that our setting supported your plans, with straightforward transport connections that make it simple to reach the city centre and nearby sights. We are also glad that the cleanliness stood out and that our team’s attentive service contributed positively to your stay.We are grateful for your recommendation and would be glad to welcome you back on a future visit to Munich. We remain focused on delivering a consistent, high‑quality experience for all our guests.Best regards,pp Steffen C. Schmid - General Manager