Anonymous User
September 10, 2025
I stayed here for 3 nights and honestly, I’m very disappointed.
Let’s start with the positives: the location is excellent. Right opposite the train and metro station, Lidl & Rewe supermarkets nearby, and just a straight 15‑minute walk into the old town. Super convenient.
But unfortunately, that’s about it. Service was really flat — communication with reception was very standard, nothing warm or welcoming. The room itself was on the small side (clean, yes, but definitely not spacious).
The real disappointment: water policy. The hotel only provides ONE small bottle of water per day per room. That’s for two people. On my first day, I asked reception for an extra bottle — they told me to go to the bar. Fine, I got one there. On the second day, since we skipped housekeeping, there was no water refill, so at night I went to the bar again to ask for another bottle. This time the staff told me I had to pay.
I was completely shocked. A 4‑star hotel charging €200 per night… and they won’t even provide guests with a simple bottle of still water? I’ve stayed in so many hotels across Europe and this is the first time I’ve encountered something like this. Even more absurd, the hotel leaves free apples at reception and offers unlimited water at breakfast — but refuses to give guests a bottle of water to take to the room? Ridiculous.
This policy really ruined what could have been a good stay. For a “collection” hotel brand, I expected much more in terms of service and hospitality. Sadly, I would not recommend this hotel.
