Caihongxiadechaoyang
June 7, 2025
We originally booked a junior suite (see their pictures), but when I compared the price I was actually offered (the first picture below), the hotel receptionist was completely blatant, claiming it was the suite I'd booked. They ignored the obvious discrepancy and claimed the suite I'd originally booked was already occupied, calling the room they offered me a "suite." This less than 30 square meter room was blatantly labeled as a suite of the same level as the 50 square meter room I'd originally booked. The cleanliness was extremely poor (see pictures 2-3 below). I won't elaborate on the other services. Thanks to Ctrip's diligent mediation, we were able to move to a clean single room (the price wasn't reduced, just cleaner). However, since it was late at night and my family was exhausted, we accepted Ctrip's offer to avoid spoiling our trip. However, this hotel's dishonesty, overselling rooms, and refusal to acknowledge their actions warrant a warning to others: be cautious when booking with this hotel!
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