We booked the spa package including 1 massage for 2 pers., discount to access the SPA, 1 romantic dinner and an executive room. Before our arrival, we tried to book massage and dinner as well as getting a confirmation that we could come with our cat. The staff was not super organized and did not provide a full answer to our questions. They can reserve the massage but not the spa (you have to write the spa directly to book your time there). We never got an answer for the cat. Upon arrival we were welcomed by Amir, gatekeeper, who happened to be very kind and one of the most helpful person in the hotel. Kindly organized parking for us, helped with our journey to the city center and made great recommendations. During check-in, we were kindly offered an upgrade to a top floor room and informed that they will look into the possibility to remove the pet supplement as we could not get a confirmation from their side before our arrival. (Spoiler : at the end we paid). The room was really nice, including a fluffy bed and an amazing bathroom (bath, large Italian shower, private sauna and double sink). The room had large windows offering a wonderful natural light. Minus : we called reception for maintenance as the mini fridge, one sink and the bathtub were broken and not useable… maintenance guy never came … Our time in the spa was amazing. Therapist did a really great job and really focused on making you feel good and relived. Particularly a big thank you to Bawo who really did magic. The whirlpool and saunas were very nice. Staff was on top definitely! Even if we booked 3h of spa access after 2h we had enough, the spa charged us only for the 2h we spent. Tip: book a massage + spa access for not too late in the day and not during weekend to enjoy some privacy. There is a gym in the hotel (you pay extra to access it) but it was a very nice one. Large with plenty machines. Breakfast was good and offered a large choice of classic continental food. Restaurant of the hotel was probably the biggest disappointment. Food was nice but it is not a restaurant but rather a lounge sportive bar. Not ideal for a so called romantic dinner… Do not expect romantisme there … really not at the level of the rest of the hotel and experience. General : the hotel was really nice and we spent a wonderful time as a couple. It has the potential to be excellent but sadly, could not make it due to the romantic dinner that was not one and the maintenance issue.
Very Good
25 Reviews