Hop Inn Hotel Alabang Manila Reviews

Response from Property: Dear Ms. Gee,Greetings from Hop Inn Hotel Alabang!Thank you for your kind review. We are pleased to know that you found our property clean and appreciated its convenient location, especially its proximity to San Beda.We look forward to welcoming you again on your next visit.Best regards,Anj MirandaHotel Manager

Response from Property: Dear Valued Guest,Greetings from Hop Inn Hotel Alabang!Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your recent stay did not meet your expectations. We regret that our amenities did not provide the level of comfort and convenience you were hoping for. Your comments are important to us, and we understand how these details can impact your overall experience. Please know that we are continuously working to improve our facilities and services, and your feedback will be shared with our team for review and consideration.We sincerely hope to have the opportunity to welcome you again in the future and provide you with a more satisfying stay.Warm regards,Anj MirandaHotel Manager

Response from Property: Dear Ms. Mary,Greetings from Hop Inn Hotel Alabang!Thank you for sharing your feedback. Your kind words mean a lot to us, and we look forward to welcoming you back for another comfortable and enjoyable stay.Warm regards,Anj MirandaHotel Manager

Response from Property: Dear Ms. Marge,Warm greetings from Hop Inn Hotel Alabang!We are truly pleased to know that Hop Inn Alabang served as a convenient and comfortable choice during your exam week travels. Your kind words about our location and nearby establishment are greatly appreciated as they highlight the accessibility and practicality we aim to provide our guests.We also take note of your suggestion regarding additional seating in the smoking area. Feedback such as yours is invaluable, and we will carefully consider this for future improvements.Thank you and we wish you the very best in your studies and look forward to welcoming you back for another pleasant and hassle-free stay.Best regards,Anj MirandaHotel Manager

Response from Property: Dear Ms. Elenie,Greetings from Hop Inn Hotel Alabang!Thank you for sharing your feedback. We are pleased to know that you had a pleasant and comfortable stay with us.We also appreciate your comments regarding the provision of additional essentials such as a complimentary toothbrush and soap. Your suggestions are valuable and will be considered as we work to further enhance our guest experience.We hope to have the opportunity to welcome you again in the future.Best regards,Anj MirandaHotel Manager

Response from Property: Dear Valued Guest,Greetings from Hop Inn Hotel Alabang!Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding the toiletries included in your booking. We understand how important it is for information to be clear and consistent prior to arrival. Please allow us to clarify that our hotel provides only basic amenities, and certain toiletries may not be included as part of our standard offering.We regret if this was not communicated clearly and for any inconvenience it may have caused during your stay. Your feedback is highly valuable, and we will work on improving how we present our room inclusions to avoid similar misunderstandings in the future.Thank you for your understanding, and we hope to have the opportunity to welcome you again and provide a more seamless experience.Sincerely,Anj MirandaHotel Manager

Response from Property: Dear Valued Guest,Greetings from Hop Inn Hotel Alabang!Thank you for sharing your feedback. We are delighted to hear that you found your stay peaceful and relaxing.We truly appreciate your support and look forward to welcoming you back again soon.Best regards,Anj MirandaHotel Manager

Response from Property: Dear Valued Guest,Greetings from Hop Inn Hotel Alabang!Thank you for sharing your experience with us. We are glad to know that you found our location convenient, the surroundings clean, and the overall environment quiet and comfortable for rest. However, we sincerely apologize for the inconvenience caused by the air conditioning unit. Please be assured that this has been reported to our maintenance team for immediate inspection and repair. Your comfort is very important to us, and we appreciate you bringing this to our attention.Regarding the drinking water setup, we provide a hot and cold water dispenser as part of our sustainability efforts, and we appreciate your understanding in bringing reusable bottles or tumblers.Thank you as well for noting the cleanliness, spacious hallways, and overall ambiance of the property. We truly value your feedback, including your comments on room rates, as this helps us continue improving both our services and guest experience.Best regards,Anj MirandaHotel Manager

Response from Property: Dear Valued Guest,Greetings from Hop Inn Hotel Alabang!Thank you for taking the time to share your experience. We sincerely apologize for the multiple inconveniences you encountered during your stay. We regret the incomplete room cleaning, insufficient towel replenishment, and the lack of checking on basic bathroom amenities. This is not the level of service we strive to provide, and your concerns have been shared with our Housekeeping team for immediate review and corrective action.We are especially sorry for the distress caused by the fire alarm activation late at night. We understand how alarming and unsettling this must have been for you and your family. Please be assured that this was due to a system malfunction that was immediately rectified by our team to ensure everyone’s safety and prevent further disruption.We truly regret that these experiences affected your stay so significantly. Your feedback is taken seriously and has been escalated to our Management team to prevent similar incidents from happening again.Thank you for bringing these matters to our attention.Sincerely,Anj MirandaHotel Manager

Response from Property: Dear Valued Guest,Greetings from Hop Inn Hotel Alabang!Thank you for your wonderful feedback and recommendation. We are delighted to hear that you found our location convenient and easily accessible to nearby places.Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable stay.Best regards,Anj MirandaHotel Manager

Response from Property: Dear Valued Guest,Greetings from Hop Inn Hotel Alabang!Thank you for taking the time to share your feedback. We are glad to hear that you found the family room spacious and suitable for your stay, and that our location was convenient for exploring nearby dining options.We appreciate your comments regarding the amenities and the condition of the couch. Your feedback has been shared with our team for review as we continue to improve our facilities and guest experience.Thank you for choosing to stay with us. We hope to welcome you and your family back again in the future.Sincerely,Anj MirandaHotel Manager