Spark by Hilton Murfreesboro

Clean room, quiet! Which is a big plus for me, decent tv and nice big bed

Great

Great location near I 24. Restaurants nearby. Room was clean. Nice bath towels. Nothing hot for Breakfast, unless you consider toast/bagels and instant oatmeal hot.

This hotel is under construction right now. They have no access to the exercise room. The pool is closed. Breakfast is not served on the premises. They have very limited staff. We had loads of garbage that was just left in the hallway. Ripped curtains in our room. The base of both the queen beds were filthy. Beds were so soft i wasn't sure i could even sleep comfortably. Loud AC in the room. Running water by the ice machine. No product in the available grocery store area. It was like the hotel was being dismantled. Just not a good experience. Had it been noted when we were looking good for places to stay. We would never have booked it on advance and we would have stayed elsewhere. Just nit a good experience.

I travel all over the county as a commercial pilot and this is undoubtedly the worst Marriott I’ve ever stayed at. Marriott should be ashamed and embarrassed to put their name on this building. This location is filthy, the pool has been broken for well over a year, the “fitness center” is busted, and the rooms are falling apart.

The hotel was humid and musty, the mattresses were very old and had multiple stains, the couch was stained and the air conditioner was leaking and the surrounding carpet was wet. This Marriott fell far below any standards or conditions we have ever experienced. We are so pleased with Marriott but this hotel was deplorable.

Our daughter went solo to a music festival in Manchester so we booked a room for her to have a safe place to sleep. We paid for the room over the phone, explained the situation, and then mobile checked in. They said our daughter could pick up a key at the front desk. But when she arrived after the festival ended (the headline act was on stage from 1-3am), they refused to give her a key to the room. By this point it was 6am and check out is noon, so she should have had 6 hours to rest and shower in the room we paid for. But the clerk had marked the room as a “no show” without reading the notes in the system or calling the phone number on file. They said there was nothing they could do and that mobile check in didn’t count (I’m not sure why they offer it). The room was empty, they confirmed it, but they wouldn’t give her a key and kept our money. People traveling and attending festivals don’t always check into a room by midnight (and no one mentioned this time restriction when we booked over the phone). I’m going to dispute this charge with our credit card since they openly admitted that the clerk made a error by marking it as a no show and that was the only reason she couldn’t use the room; once it was marked that way in the system they couldn’t issue a key or whatever. I would give zero stars if possible. What a terrible way to treat guests.

Ok- I should have listened to some others, but I thought this is a Marriott hotel - surely it will be ok. Well, I might not have complained if I had paid $100 for a night, but for $200 I expected better. First, let's go over the positives - it is conveniently located. Lobby looks pretty good. Employees not overly friendly, but at least not rude, check-in and out uneventful. Now for the negatives - pool STILL under maintenance. This has been going on for months but no mention of that on their website. Bed was hard. Pillows were even worse. Breakfast was fair but juice machine out of order and no fruit, just the very basics. Only low fat milk was chocolate. Bathroom door would not stay closed. Light above the mirror in the bath constantly went off and on. They have a sign up "every towel matters" and evidently they believe it. Only 2 towels provided. I guess I could have asked for more, but at this point - never mind, I will dry off with a hand towel. The least they could do is show their appreciation with a couple of bottles of water in the room which would probably cost them under $1. But your only option is $2.49 each from their little market store. Not impressed at all. Will not be staying here and I am questioning my loyalty to Marriott.

I was unloading my car, preparing to check-in at Fairfield Inn- Murfreesboro, Tennessee, when a young man standing at the hotel entry waved and asked if I was checking in. "Yes," I said, and then he asked if I needed help. "No thank you," I replied, so he turned and made his way to his station to check me in. I rolled my luggage to the front desk and was greeted with a welcoming smile and a genuine eagerness to assist. He quickly pulled up my reservation, thanked me for being a Platinum Elite member, and immediately searched for an available upgrade. I'm happy to say that he was successful in finding one, which resulted in an enhanced 3-day stay. I've been a Marriott member for over 30-years and have almost always received excellent customer service—but never better than the services I received from Aaron. I have spent years teaching undergraduate and graduate-level organizational behavior and I am therefore attuned to employee attitudes and the services they provide. I highly recommend the Marriott company for many reasons, but none more important than the exceptional services offered by employees like Aaron. GRM