Embassy Suites by Hilton Nashville SE Murfreesboro

Didn't get fresh towels when requested & had to make 2nd Request for towels....also had to request for trash cans to be emptied two times and they only emptied one (1) can & other two (2) the bedroom & bathroom cans were left untouched. Tried to request room service from the Gateway Grill but had to leave a message and didn't get a call back until almost an hour later & by then I had ordered from Uber Eats!!!

Great stay at a great hotel. Everything was superb!!

Amazing

The hotel room and location was great. There was not any hot water from the evening when I arrived at the hotel, which was about 7:45 p.m., until I left the next day, which around 8:45 a.m. I called the front desk and advised them of the issue after I arrived. The engineer called back a short time later and advised that one of the boilers were "off line" and that it should be back working properly within the hour. Two (2) hours later and there still was no hot water. I was very disappointed about this because it was cold outside and I couldn't take a warm/hot shower to get clean or warm up. This is very unacceptable.

The breakfast was outstanding and the best part of the stay. The staff was very pleasant and accommodating. However, for some reason our water was shut off in our room mid shower and that was less than pleasant.

Only issue was the the heater couldn't keep up it got a little chilly front desk said nothing they could do about it