A pleasant, cozy hotel in a convenient area. It's a 10-minute walk to the Ruwi bus station. A bit dated, but still comfortable. Good price, and hearty, varied breakfasts.
In our room, the TV tuner wasn't working, and the refrigerator and TV outlets were swapped (the fridge would turn off during the day when I left the room, I only noticed in the evening that it hadn't been working all day).
There was a very unpleasant incident at breakfast on December 15th with a staff member wearing glasses. I arrived a bit earlier than my friend for breakfast, gave room number 415, and mentioned that my friend would join me in 5 minutes. When my friend arrived, the staff member asked for his room number. My friend couldn't remember it and was trying to check his card when the staff member's phone rang. He answered the phone, completely ignoring my friend. My friend stood waiting for several minutes while the staff member talked on the phone. Another staff member eventually invited him to breakfast. Later, the same staff member approached our table and announced that breakfast ended at 10:30, then started taking my friend's plate while he was still eating. Only after I told him we would be done within five minutes did he leave our table. I've never experienced such disrespect for guests. Usually, at other hotels, when breakfast ends, they close the buffet but guests are calmly allowed to finish what they've already taken; no one is rushed out. However, there were no such incidents on the following days, and we finished breakfast before 10:40.
All other staff members were very polite; I don't know what caused that specific behavior.
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