Villa Caceres Hotel

Villa Caceres Hotel Reviews

Villa Caceres Hotel

63 Magsaysay Ave, Naga, Camarines Sur, 4400, PhilippinesView hotel details
Villa Caceres Hotel
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Guest Reviews of Villa Caceres Hotel

8.9/10
Very good
77 reviews
Verified reviews
Location8.9
Amenities8.8
Service8.9
Cleanliness9.0
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All reviews(77)
Positive reviews(19)
Reviews with photos/video(5)
Friendly host(7)
Awesome stay(5)
Great location(5)
Guest User
Standard Double Room, Non Smoking
Stayed in Jul 2025
Other
5 reviews
9.0/10
Great
Posted on Oct 9, 2025
Well my stay in the hotel was very good.I love my room & its clean..The breakfast buffet was fantastic the staff are all accomodating..Lastly I love complimentary pick up from the airport..The driver was so patient, waited for my my delayed flight. Thanks VCH..
Response from Property: Dear Ms. Roselyn,Thank you so much for sharing your wonderful experience with us! We’re delighted to know that you enjoyed your stay — from the comfort and cleanliness of your room to our breakfast buffet and complimentary airport pick-up service.We truly appreciate your kind words about our staff and driver’s patience. Your feedback inspires us to continue providing excellent service to all our guests.We look forward to welcoming you back to Villa Caceres Hotel soon!Warmest regards,Erica F. ChiquitoReservations Supervisor
Karla Vanessa Sementela
Standard Double Room, Non Smoking
Stayed in Nov 2025
Couple
1 reviews
10/10
Outstanding
Posted on Dec 28, 2025
Our stay was superb.
Response from Property: Dear Ms. Karla,Thank you for your kind feedback! We’re delighted to hear that you had a superb stay and look forward to welcoming you back soon.King regards,Erica F. ChiquitoReservations Supervisor
_JASB_
Standard Double Room, Non Smoking
Stayed in Feb 2025
Family
4 reviews
10/10
Outstanding
Posted on Mar 9, 2025
Villa Caceres Hotel in Naga City is highly rated for its cleanliness, prime location, excellent service, and top-notch amenities. Guests appreciate the spotless rooms, convenient access to shops and restaurants, attentive staff, and well-maintained facilities like the pool and spa. It’s a great choice for a comfortable and enjoyable stay.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and appreciated our cleanliness, central location, and attentive service. It’s always our goal to provide guests with a relaxing and memorable experience, so knowing you found our amenities like the pool and spa up to your expectations means a lot to us.We look forward to welcoming you back to Villa Caceres Hotel on your next visit to Naga City. Safe travels until then!Warm regards,Erica F. ChiquitoReservations Supervisor
Alan Hunter
Executive Suite, Non Smoking
Stayed in Sep 2024
Business traveler
15 reviews
10/10
Outstanding
Posted on Oct 11, 2024
Excellent room and personnel especially at Front Desk. Restuarant was first class
Response from Property: Dear Mr. Alan, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your room and had a great experience with our Front Desk team. It's also delightful to know that our restaurant met your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager
Anonymous User
Executive Twin Room, Non Smoking
Stayed in Dec 2024
Family
2 reviews
8.0/10
Very good
Posted on Mar 24, 2025
The location quite accessible and the foods are great
Response from Property: Dear Valued Guest,Thank you so much for your kind words! We're delighted to hear that you enjoyed the convenient location and had a great dining experience with us. Your feedback means a lot, and we hope to welcome you back again soon.Warm regards,Erica F. ChiquitoReservations Supervisor
Guest User
Family Suite, Non Smoking
Stayed in Sep 2024
Family
1 reviews
10/10
Outstanding
Posted on Oct 7, 2024
Thanks for the complimentary pick up and shuttle back to the Naga Airport!
Response from Property: Dear Valued Guest, Thank you for your kind words! We're glad you appreciated our complimentary airport shuttle service. It was our pleasure to ensure a smooth and comfortable journey for you. We look forward to welcoming you back to Villa Caceres Hotel on your next visit!Safe travels and see you again soon!Best regards,Katrina Michelle ZuluetaReservations & Yield Manager
Melody Latoga
Executive Twin Room, Non Smoking
Stayed in Feb 2024
Family
9 reviews
10/10
Outstanding
Posted on Mar 26, 2024
Great plce to stay.
Response from Property: Dear Ms. Melody, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure having you, and we look forward to welcoming you back for another great experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Guest User
Family Suite, Non Smoking
Stayed in Mar 2024
Family
4 reviews
10/10
Outstanding
Posted on Apr 30, 2024
The services was excellent the only downside i can say it the room amenity is not satisfactory and incomplete
Response from Property: Dear Mr. Joselito, Thank you for taking the time to share your feedback. We're thrilled to hear that you found our service excellent! However, we regret that the room amenities did not meet your expectations. Your comments are invaluable to us, and we will address these concerns to improve our offerings. We hope to have the opportunity to welcome you back and provide a more complete and satisfactory experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Guest User
Standard Double Room, Non Smoking
Stayed in Jul 2023
Family
1 reviews
9.5/10
Amazing
Posted on Aug 9, 2023
During our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.
Response from Property: Dear Ms. Aireez Joy, Thank you for sharing your experience during your stay with us! We're thrilled to hear that our Front Office and Housekeeping teams provided you with excellent service and assistance during your stay. Your recognition of their efforts is truly appreciated.We apologize for any inconvenience you experienced with the service during breakfast. Rest assured, your feedback will be shared with our team to ensure that we enhance our attentiveness and service standards.We're glad that our location added convenience to your trip, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Anonymous User
Standard Double Room, Non Smoking
Stayed in Dec 2023
Couple
2 reviews
7.0/10
Posted on Jan 6, 2024
Good location. Disappointed for the service, a manager told us that it would not be possible to have a late check out without making efforts to find an alternative solution and barely looking at the PC.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback with us. While we're pleased to hear that you appreciated our hotel's location, we sincerely apologize for the disappointment you experienced with our service during your stay. We strive to provide excellent service to all our guests, and it's regrettable to learn that we fell short of your expectations in this instance.Your comments have been noted, and we will address them with our team to ensure that such incidents are not repeated in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Anonymous User
Standard Single Room
Stayed in Feb 2024
Business traveler
3 reviews
8.5/10
Very good
Posted on Mar 12, 2024
Convenience to my trip since the location of the hotel is at the center.
Response from Property: Dear Valued Guest, Thank you for your review! We're glad to hear that our central location added convenience to your trip. It was a pleasure having you stay with us, and we hope to welcome you back soon for another enjoyable experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Guest User
Family Suite, Non Smoking
Stayed in Dec 2023
Other
6 reviews
10/10
Outstanding
Posted on Feb 17, 2024
The hotel is very accommodating and the staff there is very friendly and helpful
Response from Property: Dear Mr. Norberto, Thank you for your wonderful review! We're delighted to hear that you found our hotel accommodating and our staff friendly and helpful. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back for another exceptional stay.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Guest User
Executive Suite, Non Smoking
Stayed in Apr 2024
Traveling with friends
1 reviews
10/10
Outstanding
Posted on May 14, 2024
Wonderful people and the breakfast was amazing!
Response from Property: Dear Ms. Kiyah, Thank you so much for your kind words! We're delighted to hear that you enjoyed our breakfast and found our team wonderful. It was a pleasure having you stay with us, and we hope to welcome you back soon for another amazing experience.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC
Summerlita
Family Suite, Non Smoking
Stayed in Jul 2024
Family
8 reviews
9.0/10
Great
Posted on Sep 1, 2024
The hotel is great.
Response from Property: Dear Ms. Summerlita, Thank you for your kind words! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back for another enjoyable stay.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager
Guest User
Standard Double Room, Non Smoking
Stayed in May 2023
Couple
1 reviews
9.0/10
Great
Posted on Jun 21, 2023
Awesome service! Very helpful and polite staff. The buffet was good. Lots of good restaurants nearby. The shuttle is always on time and very courteous . I highly recommend it.
Response from Property: Dear Valued Guest, Thank you for your glowing review! We're thrilled to hear that you had an awesome experience at our hotel and appreciated our helpful and polite staff, as well as our delicious buffet. It's great to know that you found our shuttle service convenient and punctual.We're also delighted that you enjoyed the variety of restaurants nearby. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Katrina Michelle Zulueta Reservations & Yield Manager - OIC