Sotetsu Fresa Inn Nagano-Zenkojiguchi

Sotetsu Fresa Inn Nagano-Zenkojiguchi Reviews

Sotetsu Fresa Inn Nagano-Zenkojiguchi

Suehirocho-1356 Minaminagano, Nagano City, Nagano Prefecture, 380-0825, JapanView Hotel Details
Sotetsu Fresa Inn Nagano-Zenkojiguchi
Sotetsu Fresa Inn Nagano-ZenkojiguchiSotetsu Fresa Inn Nagano-ZenkojiguchiSotetsu Fresa Inn Nagano-Zenkojiguchi
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Guest Reviews of Sotetsu Fresa Inn Nagano-Zenkojiguchi

9.3/10
Great
105 review
Verified reviews
Location9.4
Amenities9.0
Service9.3
Cleanliness9.4
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All reviews(105)
Positive reviews(100)
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Awesome rooms(27)
Great service(20)
Awesome stay(18)
Easy to get around(18)
Near shopping area(13)
Convenient for shopping(13)
Awesome amenities(12)
Many amenities(6)
Negative reviews(5)
Sasi_W
Comfort Single Room Non Smoking
Stayed in Jun 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Aug 2, 2025
Really near the station and next to donki so it’s so convenient. The room is really clean. I would stay here again if i visit Nagano
Response from Property: Thank you very much for staying at our hotel.We would also like to express our gratitude for your high evaluation.We will continue to work hard to improve our services based on your feedback.We look forward to seeing you again.
Chu Tee
Comfort Single Room Non Smoking
Stayed in Jul 2025
Business traveler
9 review
10/10
Outstanding
Posted on Aug 3, 2025
I would like to suggest everyone to stay at this hotel if you travel to nagano
6/7
Response from Property: Thank you very much for choosing our hotel from among so many others.We also appreciate your feedback on your stay.We will continue to strive to ensure that each and every guest can relax and enjoy their stay.All of our staff look forward to welcoming you back again.
Guest User
Single Room-non-smoking
Stayed in Oct 2025
Solo traveler
15 review
10/10
Outstanding
Posted on Nov 13, 2025
Love this hotel, staffs are very friendly and nice. very clean and comfortable room, got humidifier. got free toiletries like lotion and sunscreen free for guests. Truly recommended and its super near to Nagano Station.
O.K. MAC
Comfort Single Room Non Smoking
Stayed in Mar 2025
Solo traveler
20 review
9.5/10
Amazing
Posted on May 24, 2025
Great location—loved having a Lawson right downstairs! I didn’t realize Big Echo was on the 4th floor; otherwise, I would’ve planned to go for karaoke. But I already had a movie scheduled, so there wasn’t enough time. The view was exactly what I was hoping for. I really enjoy staying in places with windows that offer such a nice view. The only downside was the washing machine. It was quite slow and required coins. I even had to buy drinks from the vending machine just to get enough 100-yen coins for laundry. I guess this kind of old-style machine is still common in Japanese hotels. Unlike the newer machines in China and Thailand that only take about 30 minutes to wash and another 20–30 minutes to dry (with separate machines), this one took significantly longer. Overall, it was a good stay. I slept really well—even overslept a bit! Probably because I had spent the whole day snowboarding and was completely exhausted.
6/8
Response from Property: Thank you for staying with us and for taking the time to provide us with your detailed feedback. We are very glad to hear that you enjoyed our excellent location as well as the nearby convenience stores and karaoke.On the other hand, we apologize for the inconvenience regarding the washing machine. Thank you for your kind words.There are several reasons why it takes so long for you to use our old washing machine and the fact that there are only two washing machines . We will work on improving the situation little by little.However, we appreciate your kind words that your stay was good overall. We are glad that our guests were able to get a good rest after a tiring day of snowboarding. We sincerely look forward to welcoming you back again. We look forward to serving you again in the future.
Guest User
Superior Twin Room Non smoking
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 23, 2025
Great hotel to stay in. Friendly staff. Clean, spacious room, very close to Nagano Station and lot of restaurants nearby, as well as a 24 hr grocery store.
Response from Property: Thank you very much for choosing our hotel. We are deeply honored to have received your kind words calling it “the best hotel for your stay.” We are deeply encouraged by your praise for our staff's friendly service and the clean, spacious rooms. We are especially pleased that you found our convenient location near Nagano Station, the diverse restaurants nearby, and the 24-hour supermarket to be satisfying. We will continue striving to enhance our services so that each guest can enjoy a comfortable stay. We sincerely hope you will choose our hotel again when you visit Nagano. Our entire staff looks forward to welcoming you back.
Global Aruno
Comfort Single Room Non Smoking
Stayed in Apr 2025
Solo traveler
14 review
10/10
Outstanding
Posted on May 16, 2025
Hotel just opposite Nagano station, walkable to zenkoji temple.
Response from Property: Thank you very much for staying at our hotel and for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location directly across from Nagano Station and the easy access to Zenkoji Temple.It is our greatest pleasure to know that your stay with us was a pleasant one. We will continue to strive to satisfy more guests by enhancing our services and facilities as well as the convenience of our location.We sincerely look forward to serving you again. We look forward to serving you again in the future.
Good Day Ever
Single Room-non-smoking
Stayed in Feb 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Mar 22, 2025
Strategic location in the town area. Walking distance near to Nagano Station. Easy walk around to get food or even shopping All the amenities placed at the lobby area, any time replenish when needed easily. The space of the room not too big or small.... Good...
6/7
Response from Property: Thanks for submitting your review.We are delighted that you have praised our location.The staff is also encouraged by your comments about our amenities.Thank you very much for choosing our hotel.We look forward to welcoming you again.
Joseph Lim Cheng san
Twin Room Non Smoking
Stayed in Apr 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on May 26, 2025
Best location, amenities and good spread of breakfast in this hotel. Not too much to worry about lugging your luggage as it is pretty convenient to cross the road or overhead bridge with escalator. Very accessible.
Response from Property: Thank you very much for staying with us and for your wonderful feedback. We are delighted to hear your compliments about our excellent location, amenities, and abundant breakfast.We are especially pleased to hear that you found the escalator across the street and elevated floors to be convenient for transporting your luggage, a convenience that we also value. We are pleased that our accessibility helped to make your stay more comfortable.We will continue to strive to improve our services and facilities to satisfy our guests. We sincerely look forward to serving you again. Thank you very much for your continued patronage.
Ainoor
Economy, Semi-Double With Bath
Stayed in Apr 2025
Couple
10 review
10/10
Outstanding
Posted on May 6, 2025
Consistent service and offerings throughout the Sotetsu hotels across Japan. You check-in via the machine, pick up your amenities; they have the best and extensive range and go to your tiny room. Location wise, it is next to a 3-level Don Quijote and connected to Nagano station via the foot bridge on the 2nd floor.
Response from Property: Thank you for your interest in our hotel.We are honored to receive a perfect score in all categories. We are glad to hear that you were satisfied with everything from the location to the amenities. We hope to have the opportunity to see you again!
Guest User
Economy, Semi-Double With Bath
Stayed in Mar 2025
Couple
3 review
10/10
Outstanding
Posted on May 1, 2025
Good location. Clean. Reasonable sized room. Has shower and bath. A lot shops around the area.
Response from Property: Thank you very much for staying at our hotel.We are very happy to hear that you were satisfied with our location, cleanliness, room size, shower and bathtub, and the shops in the area. We are very happy to hear that you were satisfied with our location, cleanliness, and room size.We are glad to hear that you also enjoyed the nearby restaurants.Encouraged by your positive feedback, we will continue to strive to improve our services for your continued satisfaction.We sincerely look forward to serving you again.
Albert K L Lui
Comfort Single Room Non Smoking
Stayed in Feb 2025
Solo traveler
23 review
4.0/10
Posted on Mar 25, 2025
The hotel pictures are fake. No hot spring at all. Don’t book this hotel if you want hot spring.
Response from Property: Thank you for submitting your review.We are very sorry that the confusing images made you feel uncomfortable.We will endeavour to provide you with a satisfactory service, including image management.Thank you for staying with us.We would like to apologise again for any negative feelings you may have had.
jmtham
Comfort Single Room Non Smoking
Stayed in Feb 2025
Solo traveler
6 review
8.5/10
Very Good
Posted on Mar 24, 2025
Sotetsu is my go to chain for a basic and fuss free hotel. The location is great, just opposite Nagano Station and there’s a Lawson just below the hotel, perfect for late night snacks shopping. Room is basic but comfortable,
Response from Property: Thank you very much for your review.We are very happy to hear that you enjoyed your stay a lot.We are honoured that you commented on the comfort of our rooms.We look forward to welcoming you again.
Guest User
Economy, Semi-Double With Bath
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 1, 2025
Small but clean room to stay. Also, very convenient as it is very close to the station. Staff are very helpful.
Response from Property: Thank you very much for choosing our hotel. We would like to thank you again for your very positive feedback regarding your stay. We will continue to make every effort to provide you with a comfortable and relaxing space and hospitality, and we sincerely look forward to your next visit.
Guest User
Single Room-non-smoking
Stayed in Apr 2025
Family
3 review
6.0/10
Posted on May 29, 2025
location is good. carpark cannot fit the 8-seated car
Response from Property: Thank you for using our hotel and for posting a review.Regarding parking, there is a parking lot near the hotel that can accommodate 8-seater cars, but we apologize for the inconvenience caused this time due to a lack of information.We apologize for the inconvenience, but please let us know at the front desk and we will assist you, so we would be very grateful if you could let us know again if you have the opportunity.We look forward to serving you again.
S-Echo
Comfort Single Room Non Smoking
Stayed in May 2024
Solo traveler
11 review
8.5/10
Very Good
Posted on Jun 7, 2024
The hotel has a convenient location near the train station, and there's a Lawson on the first floor. However, the bathtub was dirty.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Nagano Station Zenkoji-guchi.We would also like to thank you again for taking the time to write this review.We take your comments very seriously and will make every effort to improve our services.Sotetsu Fresa Inn Nagano Station Zenkoji-guchi