Beverly Hotel Batam Reviews

Response from Property: Dear Valued Guest,Warm greetings from Beverly Hotel Batam.Thank you for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your honest feedback, as it helps us continue improving our services and facilities.Regarding the refundable deposit of IDR 100,000, we would like to clarify that this is a standard procedure to ensure a smooth stay for all guests. The short waiting time during check-out allows our team to conduct a quick room inspection to confirm everything is in order before returning the deposit. We sincerely apologize if the 10-minute wait caused any inconvenience, and we continuously strive to make this process as efficient as possible.We are pleased to know that you found our rate valuable, especially with the inclusion of breakfast for two. Providing affordable accommodation with complete facilities is part of our commitment, particularly for guests who need a comfortable place to rest after arriving in Batam at night. As you mentioned, our property is a standalone hotel building, allowing us to offer more spacious rooms compared to typical shoplot-style hotels.However, we regret to hear about the noise disturbance during the night. On certain occasions, events may be held in our ballroom, and we sincerely apologize if this affected your comfort. Please be assured that we are continuously reviewing our sound management procedures to minimize disruption to our in-house guests.We also appreciate your candid comments regarding the bathroom condition, odor concern, and bedding comfort. Your feedback has been shared with our housekeeping and engineering teams for further inspection and improvement. Guest comfort and cleanliness remain our top priorities, and we are committed to enhancing these aspects.On a positive note, we are glad that you found the room spacious and appreciated the availability of the kiblat sign for Muslim prayer. We also thank you for highlighting our breakfast selection, including the egg station, nasi goreng, mee hoon goreng, and cereals. While we understand the spread may be considered simple, we aim to provide sufficient variety to start the day comfortably.We are grateful that overall you found your one-night stay acceptable and value for money. Your feedback means a lot to us, and we hope to have the opportunity to welcome you back again for an even better experience.Warm regards,Anggi MarseptoRoom Division Manager

Response from Property: Dear Mr/s Shortyyy,Warm greetings from Beverly Hotel Batam.Thank you for taking the time to share your feedback with us. We are very pleased to hear your kind compliment about our receptionist, Cindy. She will certainly be happy to know that her friendliness made a positive impression during your stay. We truly believe that genuine hospitality is an important part of creating a memorable guest experience.At the same time, we sincerely apologize for the inconvenience you experienced with the room telephone not working. Please rest assured that your feedback has been shared with our Engineering team so the issue can be checked and resolved promptly to ensure better functionality for our future guests.Regarding the hair dryer, it is currently available upon request through the Front Desk, and we apologize if this caused any inconvenience during your stay. Your feedback is very valuable to us, and we will continue reviewing our facilities and services to improve guest comfort and convenience.Thank you once again for your valuable comments and for choosing to stay with us. We hope to have the opportunity to welcome you back to Beverly Hotel Batam and provide you with an even better experience on your next visit.Warm regards,Anggi MarseptoRoom Division Manager

Response from Property: Dear Mr/s Woody520Eden,Warm greetings from Beverly Hotel Batam.Thank you very much for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found the overall value for money to be good and that our location, conveniently close to both Nagoya and the harbor, suited your needs.We are especially pleased that you enjoyed your room upgrade to a larger room with a bathtub. It is always a pleasure to provide our guests with a little extra comfort to make their stay more enjoyable. Your positive comments about our breakfast are also greatly appreciated, as we continuously strive to offer a variety of delicious options for our guests.We take note of your feedback regarding our facilities, and please be assured that we are always exploring ways to maintain and improve them to enhance our guests’ experience. Your constructive input is invaluable in helping us achieve this goal.Once again, thank you for your kind words and for taking the time to share your experience. We sincerely hope to welcome you back to Beverly Hotel Batam for an even more enjoyable stay in the near future.Warm regards,Anggi MarseptoRoom Division Manager

Response from Property: Dear Mr. Shah Guerriero del Coraggio,Warm greetings from Beverly Hotel Batam.Thank you very much for taking the time to share your wonderful review of your recent stay with us. We are truly delighted to hear that you had a very great experience at our hotel and that you found our location strategic and at the center of the city. We understand how important convenience is for our guests, and it is our goal to provide easy access to nearby malls, dining spots, and other local attractions, so your recognition of this means a lot to us.We are also very pleased to hear that you found your room spacious and comparable to a 5-star standard. Our housekeeping and maintenance teams work diligently to ensure that every room is clean, comfortable, and well-maintained. Your kind words affirm that our efforts to provide a high-quality experience are making a positive impact on our guests’ stay.At Beverly Hotel Batam, we strive to combine excellent service, comfortable accommodations, and a prime location to create a memorable stay for every guest. Comments like yours encourage our team to continue improving and maintaining the high standards we aim for every day.Once again, thank you for choosing to stay with us and for sharing such positive feedback. We sincerely look forward to welcoming you back in the near future, so we can provide you with another comfortable, convenient, and enjoyable stay at Beverly Hotel Batam.Warm regards,Anggi MarseptoRoom Division Manager

Response from Property: Dear Mr/s Lavonne LianThank you for taking the time to share your detailed feedback regarding your recent stay with us.We sincerely appreciate your comments and are pleased to know that you found our location convenient, the room cleanliness satisfactory, and your overall stay to be worth the experience. It is also encouraging to learn that our gym facilities and room amenities, including the bathtub, contributed positively to your stay.With regard to your comments about the swimming pool, we would like to respectfully inform you that our swimming pool is currently no longer in operation. We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding in this matter. Meanwhile, our fitness center remains available for guests who wish to maintain their exercise routine during their stay.We also take note of your feedback regarding the hair dryer request and will ensure that this information is communicated clearly to our guests for better convenience in the future.Once again, thank you for sharing your experience with us. Your feedback is valuable and helps us continuously improve our services and facilities. We look forward to welcoming you back to Beverly Hotel Batam and providing you with another comfortable and pleasant stay.Yours sincerely,Anggi MarseptoRoom Division Manager