Aston Inn Gideon Batam Reviews
Aston Inn Gideon Batam
Jl. Komp. Penuin Centre No.1, Batu Selicin, Kec. Lubuk Baja, Kota, Nagoya, Batam, Riau Islands, 36000, IndonesiaView Hotel Details
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Aston Inn Gideon Batam Guest Reviews
4.2/5
Very Good
942 review
Verified reviewsLocation4.7
Amenities3.9
Service4.2
Cleanliness4.2
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All reviews(942)
Positive reviews(909)
Reviews with photos/video(242)
Convenient for shopping(103)
Large rooms(38)
Shower difficult to use(29)
Tasty food(29)
Near mall(13)
Highly recommended(7)
Has rooms for families(6)
Delicious buffet(6)
Negative reviews(33)
Hokfrequenttraveller
Superior Room
Stayed in Mar 2025
Solo travelers
26 review
Very Good
Posted on Mar 26, 2025
Very convenient location and walking distance to a2 food court, BCS MALL, Grand Mall and many shop for massage and hair salon
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
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Anonymous User
Family Suite
Stayed in Mar 2025
Family
18 review
Amazing
Posted on Mar 22, 2025
Location are near to shopping malls and market and A2 food court.
Room are clean and comfortable and the AC are cold .
Service was great.
Just slightly experienced this time the heater wasn’t hot it’s only last for 5min and turn cold

Response from Property: Dear Valued Guest,Thank you for taking the time to leave us such a wonderful review. We are thrilled that you enjoyed your stay, especially our convenient location, clean and comfortable rooms, and great service. Our staff will be happy to hear your kind words.We apologize for the issue with the water heater not staying hot for long. We will have our team look into this to ensure a better experience for our guests in the future.We truly appreciate your feedback and look forward to welcoming you back soon!Sincerely yours,Aston Inn Gideon - Batam
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hua san
Family Room
Stayed in Mar 2025
Family
1 review
Posted on Mar 19, 2025
Service staff..some friendly..some not friendly...location very good...fish soup must try..and A2 food court seafood also good...
Response from Property: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are glad to hear that you enjoyed our convenient location and the nearby dining options. Your feedback regarding our service staff is noted, and we will work on ensuring a consistently welcoming experience for all our guests.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam
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Guest User
Superior Room
Stayed in Mar 2025
Family
1 review
Posted on Mar 19, 2025
Pros: Strategic area, in the middle of 2 shopping malls and near to A2 foodcourt. Friendly staff. Room is clean. Basic amenities provided.
Cons: no mini fridge in superior room. During night time, can hear some noise and singing from the street but bearable. The towels provided by hotel look old.
Breakfast was mediocre and not worth it. Rice was bland and hard. Food took a long time to replenish on empty trays on both weekdays.
Overall, it was a satisfied stay. Will return again for its strategic location but not for the breakfast.
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Response from Property: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are pleased to hear that you enjoyed our strategic location, friendly staff, and clean rooms. However, we regret to learn that certain aspects of your stay, such as the absence of a mini fridge, towel condition, and breakfast experience, did not meet your expectations. Your feedback is valuable, and we will share it with our team to work on improvements.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam
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Guest User
Deluxe Room
Stayed in Mar 2025
Couples
4 review
Very Good
Posted on Mar 18, 2025
Good rate with breakfast included. Location near A2 food court and many massages shop in surrounding area.
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
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Tan
Superior Room
Stayed in Mar 2025
Solo travelers
1 review
Amazing
Posted on Mar 26, 2025
The location was fantastic, making it convenient to explore the city. The staffs were friendly and helpful. The facilities were great and offer everything that I need for a comfortable stay. The cleanliness of the property was excellent and ensuring a pleasant and hygienic environment throughout my stay.
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
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Anonymous User
Superior Room
Stayed in Feb 2025
Family
3 review
Posted on Feb 6, 2025
It was a last minute booking. Located in the middle of "pasar", suitable for those who want the local experience. It's a walking distance to batam's newest mall (grand batam mall) & probably batam's oldest mall (BCS).
The rooms are basic. The breakfast was good enough with a wide selection.
Response from Property: Dear Anonymous User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
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Anonymous User
Superior Room
Stayed in Dec 2024
Travel with friends
15 review
Very Good
Posted on Jan 2, 2025
So far everything seems to be fine with me only 1 annoying issue Is they ring ur doorbell early in the morning 830am for housekeeping! That’s crazy , it’s disturbing the sleep!
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We’re glad to hear that most aspects of your stay met your expectations. However, we sincerely apologize for the inconvenience caused by the early morning disturbance from housekeeping.We understand how important uninterrupted rest is for our guests, and we will immediately review our housekeeping schedules and procedures to ensure that such incidents do not happen in the future.Your comfort is our priority, and we hope to provide you with a more seamless and relaxing stay on your next visit.Sincerely yours,ASTON Inn Gideon - Batam
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Goh
Family Room
Stayed in Dec 2024
Family
1 review
Amazing
Posted on Dec 28, 2024
Great hotel stay. Family room is very spacious including mini fridge and dining table. Friendly staff. Excellent location with many eateries shops, massage services and wet market. They provided ordering services for Batam Layer cake, which delivered to hotel directly. It save my time and trip to travel to Golden prawn area to buy it. The only downside is the check in timing was late by an hour due to delayed cleaning services. Hope they can improve on check in time. Otherwise was a pleasant place that I will book again next trip
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Response from Property: Dear Mr/s Goh,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay and enjoyed our spacious family room, friendly staff, and excellent location. We're especially glad to know that our Batam Layer cake ordering service helped save you time and made your experience more convenient.We sincerely apologize for the delay in your check-in due to cleaning services, and we appreciate your understanding. We are taking steps to improve our check-in efficiency to ensure that such delays do not happen in the future.Thank you again for your valuable feedback, and we're looking forward to welcoming you back on your next trip!Sincerely yours,ASTON Inn Gideon - Batam
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Victor Siang Tze
Superior Room
Stayed in Dec 2024
Family
4 review
Very Good
Posted on Feb 26, 2025
Hotel was near to a few popular shopping malls like Grand batam mall, BCS Mall. Nice buffet breakfast variety with a great variety of food.
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
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Raymond TCY
Deluxe Room
Stayed in Dec 2024
Solo travelers
113 review
Outstanding
Posted on Dec 24, 2024
Surrounding the hotel got a lot of restaurants, shop and many many more. Necessary amenities are provided in the room and free wifi connections.
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam
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JLEE0927
Superior Room
Stayed in Dec 2024
Couples
1 review
Outstanding
Posted on Dec 21, 2024
Wow so amazing when I arrive at hotel it look better then photo and the service is good breakfast also good
Response from Property: Dear Mr/s JLEE0927,Thank you so much for your wonderful feedback! We're thrilled to hear that our hotel exceeded your expectations and that you enjoyed the service and breakfast. It's always our goal to provide an exceptional experience, and we're so glad to know that you had such a positive stay.We look forward to welcoming you back for another amazing experience! Thank you for choosing us.Sincerely yours,ASTON Inn Gideon - Batam
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Anonymous User
Family Room
Stayed in Jan 2025
Family
1 review
Outstanding
Posted on Jan 19, 2025
Booked a Family Suite. Spacious, aircon was powerful enough to cool the room.
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
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JoonBond
Superior Room
Stayed in Mar 2025
Solo travelers
87 review
Great
Posted on Mar 28, 2025
Room are good, location is good too
sunshine girl
Family Suite
Stayed in Dec 2024
Family
13 review
Outstanding
Posted on Jan 1, 2025
The room was cosy,staff Is friendly. Good location also. Can walk to grand batam mall
Response from Property: Dear Valued Guest,Thank you for your kind feedback! We’re delighted to hear that you found the room cozy, our staff friendly, and the location convenient.Your satisfaction is our priority, and we look forward to welcoming you back for another comfortable stay in the future.Sincerely yours,ASTON Inn Gideon - Batam
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