Aston Inn Gideon Batam Reviews
Aston Inn Gideon Batam
Jl. Komp. Penuin Centre No.1, Batu Selicin, Kec. Lubuk Baja, Kota, Nagoya, Batam, IndonesiaView Hotel Details
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Aston Inn Gideon Batam Guest Reviews
4.2/5
Very Good
709 review
Verified reviewsLocation4.7
Amenities3.9
Service4.2
Cleanliness4.1
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All Reviews(709)
Positive reviews(681)
Reviews with photos/video(178)
Great service(107)
Great location(65)
Convenient for shopping(57)
Large rooms(29)
Tasty food(24)
Great value for money(20)
Shower difficult to use(19)
Loved the massages(9)
Negative reviews(28)
silkdrip
Deluxe Room
Stayed in May 2024
Couples
3 review
Very Good
Posted on May 30, 2024
Breakfast spread not the most variety but acceptable
Walking distance to Batam City Square, Grand Batam Mall and Itsumo Tart; but recommend to take grab at night for safety as the surrounding areas are quite dark
Room wise smelled a little funky but toilet was very clean and nice
Will stay again if visit Batam
Response from Property: Dear Mr. silkdrip, Thank you for sharing your detailed feedback regarding your recent stay at ASTON INN Gideon Batam. We appreciate your insights and are pleased to hear that you found our location convenient and our toilet facilities clean and nice.We acknowledge your comments about the breakfast spread and understand that while it was acceptable, it could benefit from more variety. Rest assured, we will consider your suggestion to enhance our breakfast offerings to better meet our guests' expectations.Additionally, we apologize for the slight odor in your room and We will take necessary measures to ensure a fresher environment for future stays.We are delighted to hear that despite these issues, you are willing to stay with us again when you visit Batam. Your feedback is invaluable to us, and we are committed to making continuous improvements to provide a better experience for our guests.Thank you once again for your candid feedback and for choosing ASTON INN Gideon Batam. We look forward to welcoming you back and providing you with an even more pleasant stay in the future.Best regards,ManagementASTON INN Gideon Batam
gregytan
Deluxe Room
Stayed in May 2024
Solo travelers
25 review
Posted on May 22, 2024
Room was big but not that clean. Air conditioning filter obviously wasn’t cleaned as the air coming out of it was quite smelly. Requested for a double bed but wasn’t given one.
Response from Property: Dear Mr/Mrs. Gregy tan,Thank you for taking the time to provide your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, particularly with the cleanliness of the room, the air conditioning, and the unavailability of a double bed.We regret that the room did not meet your cleanliness expectations and that the air conditioning filter was not properly maintained, resulting in an unpleasant smell. This is not the standard of service we aim to provide, and we apologize for any discomfort this caused.Additionally, we are sorry that we were unable to fulfill your request for a double bed. We strive to accommodate all guest requests to the best of our ability, and it is disappointing to hear that we fell short in this instance.Please be assured that we are taking immediate action to address these concerns. Our housekeeping and maintenance teams have been informed and will ensure that such issues do not occur in the future.Your feedback is invaluable in helping us improve our services, and we hope you will give us another opportunity to provide you with a better experience in the future.If there is anything else we can do to assist you or if you would like to discuss your experience further, please do not hesitate to contact us directly.Warm regards,Management ASTON INN Gideon Batam
Dennis
Superior Room
Stayed in May 2024
Couples
2 review
Posted on May 19, 2024
Booking a double bed but giving single bed, my wife not happy on it
Very terrible service saying room it’s full😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
If the room it’s full for double bed pls stop the others booking for double bed not only know to get ours money😡😡😡😡😡😡Will never go back this hotel..terrible cheat
Response from Property: Dear Guest, Warm greetings from ASTON Inn Gideon Batam. Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We will double-check your complaints in the room. We apologize for any inconvenience during your stay, We always strive to maintain high standards in food, beverages, and service. We look forward to welcoming you again. Best regards, Reo vandi winata.,cSMH ASTON Inn Gideon Batam
Guest User
Deluxe Room
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 13, 2024
Nice room, free upgrade for me and worth of money, breakfast part food a bit cold, chicken not fully cooked! I told the staff, he bring to re-cook. I was there around 8.45am for my breakfast. But too bad unable to get a connecting room with my daughter and helper as is fully book even I email to request.
Response from Property: Dear Guest,Warm greetings from ASTON Inn Gideon Batam.Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in food, beverages, and service.We look forward to welcoming you again.Best regards,Reo vandi winata.,cSMHASTON Inn Gideon Batam
Bryan TanSK
Deluxe Room
Stayed in Apr 2024
Friends
5 review
Great
Posted on Apr 30, 2024
The breakfast can be further improved. The food choices are quite limited n beverages like coffee has to wait for refill, took longer than expected.
Response from Property: Dear Mr. Bryan,Warm greetings from us at ASTON INN GIDEON BATAM.Thank you very much for taking the time to review our food variety and your experience during your stay in our rooms. We always strive to ensure the implementation of high standards in food, beverages, and service. We look forward to your return.Sincerely,Reo vandi winata
Afune.N
Deluxe Room
Stayed in Apr 2024
Family
5 review
Great
Posted on Apr 13, 2024
Booked this for my mother first trip to batam. The location and staff are great and friendly. Even got a birthday cake for mother. Will recommend this place!
But the buffet can be better. Food run out fast.
Response from Property: Dear Valued Guest. Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam
Guest User
Deluxe Room
Stayed in Apr 2024
Couples
6 review
Very Good
Posted on Apr 8, 2024
Room type:deluxe room-＞ spacious and solid and big and super comfy pillows
Pros: great location with WALKABLE distance to shopping:bcs mall; layer cakes:little box; massage place: pure, spring, kampong massage; cafe: itsumo, gazoz; a2 food court; si fang yuan for dimsum; near to all lot of convenient stores)
Breakfast included, i like their red fried rice
Cons: toilet bowl is very smelly…and they only provide free 2 small mineral water each day.. any extra is chargeable
Response from Property: Dear Valued Guest. Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam
willink2106
Superior Room
Stayed in Apr 2024
Solo travelers
22 review
Outstanding
Posted on Apr 7, 2024
Convenience location to malls and food court, coffee shops..
Friendly staffs, nice and clean hotel 🏨..
Response from Property: Dear Valued Guest. Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam
yee siin
Superior Room
Stayed in May 2024
Business travelers
98 review
Posted on May 26, 2024
The hotel room is big and convenient. Love the surroundings area
Response from Property: Dear Mr/Mrs.Yee Siin, Thank you for sharing your positive feedback with us. We are delighted to hear that you found our hotel room spacious and convenient, and that you enjoyed the surrounding area.Your kind words are greatly appreciated and serve as an encouragement to our team. We strive to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to know that we succeeded during your stay.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Management ASTON INN Gideon Batam
Guest User
Family Room
Stayed in Mar 2024
Family
4 review
Great
Posted on Mar 29, 2024
Aston Inn Gideon Batam is conveniently located near shopping malls, a market place, many massage parlours, food courts and coffee shops. Staff are friendly and helpful.
Response from Property: Dear Valued Guest.Thanks for leaving us your review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day.our team is happines to hear about your satisfaction. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam
joynbl
Superior Room
Stayed in Mar 2024
Friends
2 review
Amazing
Posted on Mar 26, 2024
Very good location with wet market just next to the hotel and plenty of spa/massage nearby and walking distance to shopping malls (very near BCS mall and just 8-10 min walk to Grand Batam Mall). A2 food court is nearby too.
Given its centralized location, grab to various places is fast and cheap. Definitely a plus for its location.
Complimentary hotel breakfast is good thou some food is cold, they immediately heat up for you if you asked for it; there is eggs, porridge, lontong and prata station too. For the low price we paid for the room, no complaints.
Family suite room is huge!
For luxury spa/massage lovers, pls check out Amartha Spa & Massage located at the hotel - be pampered and you will love it!
We are very happy with our stay. Will definitely book this hotel again.
Response from Property: Dear Valued Guest.Thanks for leaving us your review and photos. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam
Jessica Sandy Lee
Deluxe Premier Room
Stayed in Mar 2024
Family
1 review
Very Good
Posted on Mar 18, 2024
1st time booked this hotel for 3 premier rooms, good location & friendly staffs, got problem with 1 of the rooms cannot open the main door, went to inform the receptionist, 3rd time they asked the security to go up with me & found out door lick is faulty & asked maintenance to rectify the problems. Lots of eateries, 2 shopping malls nearby.
Breakfast need some improvements. Next time will stay here again.
Response from Property: Dear Valued Guest Thanks for leaving us your review. We are thrilled that you loved your experience Your review reaffirms the hard work we put in every day.So thanks for your feedback,we follow up to we look forward to seeing you again. we will happy to wait you coming Best regards,Management ASTON INN Gideon Batam
Jackkal
Superior Room
Stayed in Mar 2024
Couples
14 review
Great
Posted on Mar 13, 2024
t’s my 3rd time staying at Aston Gideon. The location is fantastic cos walking distance to BCS Mall and Grand Batam Mall. Right behind is Penuin Market. And lots of message shop and A2 Foodcourt is just across the street. But this time round the smell from the sewage is quite strong from the toilet.
Response from Property: Dear Valued Guest.Dear Valued Guest Thanks for leaving us your review. We are thrilled that you loved your experience Your review reaffirms the hard work we put in every day.So thanks for your feedback,we follow up regarding issued toilet. we look forward to seeing you again. we will happy to wait you coming. Best regards,Management ASTON INN Gideon Batam
Jenny Chuah
Deluxe Room
Stayed in Mar 2024
Friends
9 review
Outstanding
Posted on Mar 4, 2024
Good experience and environment was nice and near the market ~ near by Batam city square and grand mall ~ next time will come again stayed here ~ thx
Response from Property: Dear Mrs.Jenny Thanks for leaving us your review and share photos. We are thrilled that you loved your experience Your review reaffirms the hard work we put in every day.So thanks for your feedback,we follow up to we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam
Guest User
Deluxe Room
Stayed in Mar 2024
Family
9 review
Very Good
Posted on Mar 10, 2024
Need more sport channels on television. The room was well maintained. breakfast food was good
Response from Property: Dear Valued guest.Thanks for leaving us your review. We are thrilled that you loved your experience Your review reaffirms the hard work we put in every day.So thanks for your feedback,we follow up to we look forward to seeing you again. Best regards,Management ASTON INN Gideon Batam
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