Nagoya Tokyu Hotel Reviews

Response from Property: Thank you for staying with us and for sharing your thoughtful review. We’re glad to hear that, despite the building and rooms not being new, you found your stay comfortable and enjoyed our Western and Japanese breakfasts. We were happy to adjust breakfast hours to start at 4:00 am on the Nagoya Marathon day to support participants like you. Your recognition means a lot to our team. Regarding the room service menu featuring Nagoya specialties, we’re pleased you had the chance to try them. We understand the value conversation on pricing, and we’ll take your note into consideration as we review our offerings. We appreciate your kind words and would be delighted to welcome you back on your next visit.

Response from Property: Thank you so much for your three-night stay and such a high rating! We're delighted to hear that you were satisfied with the upgrade to a higher floor, the spacious and comfortable room, and the convenient walking distance to the Sakae shopping district. Thank you also for sharing the convenience of the surrounding area: there are plenty of Chinese restaurants in the Shin-Sakae direction, and the SUGI convenience store near the entrance makes daily shopping very convenient. Regarding breakfast, you mentioned the wide variety of options at the first-floor buffet, especially the popular Nagoya-style grilled chicken wings; the second-floor Japanese set meals are also a good choice, and we will continue to maintain and improve upon these. Your positive feedback on our service is a great encouragement to all our staff, and we will pass on your praise to the team. Thank you for reminding us that the road to Sakae has a slight incline and pushing a stroller might be a bit tiring. We will note this and provide clearer directions at the front desk, and offer assistance if necessary. We look forward to your next stay in Nagoya and wish you all the best on your next trip!

Response from Property: 感謝您選擇入住並分享寶貴評價。 很高興得知地理位置處於榮商圈中心，購物餐食便捷，房間寬敞也讓您滿意。 對於您起晚沒趕上早餐，深感抱歉。下次若您仍在較晚時間入住，請隨時向前台諮詢當天的早餐安排與可用選項，我們會盡力為您提供合適的解決方案。 期待您再次光臨，願您旅途愉快！

Response from Property: Thank you so much for your stay and valuable feedback. We are pleased that you appreciated the hotel's facade and lobby design, as well as the convenience of the direct airport shuttle. However, we sincerely apologize for the outdated room, dim bathroom lighting, and overall experience not meeting your expectations. We will forward your feedback to the relevant departments and prioritize improvements to room facilities and lighting to enhance comfort. If you would like, we can also arrange a more suitable room type for your next stay, or conduct a room inspection before your arrival to ensure it meets your standards. Thank you again for your valuable feedback, and we look forward to providing you with a better experience in the future.

Response from Property: Thank you for taking the time to share your valuable stay experience with us. We are delighted to hear that you were satisfied with the comfort of the bed and the separate wet and dry bathroom design. Although the exterior is a bit dated, the interior renovation made you feel comfortable, and we will continue to maintain and improve our facilities and services. We look forward to your next visit. If you have any preferences or needs, please let us know in advance, and we will be happy to accommodate you.

Response from Property: Thank you so much for taking the time to share your stay experience. We are honored to hear your positive feedback on our service and cleanliness. As a hotel with a long history, your recognition is the greatest encouragement for our team. We look forward to serving you again in the future.

Response from Property: Thank you so much for sharing this valuable experience. We're delighted to hear you were satisfied with the hotel's location, convenient transportation, and shopping experience in the Sakae shopping district. Direct airport access is indeed convenient. If you ever visit Nagoya again, please feel free to contact us; we'd be happy to provide you with the latest transportation information and nearby recommendations. Have a pleasant trip and we look forward to your next visit.

Response from Property: 感謝您在百忙之中分享體驗。 名古屋榮商圈的地理位置確實方便，周邊熱鬧且適合周邊遊玩。期待您下次再來，若需要更大房型的選擇，我們樂意為您提供合適的方案。

Response from Property: Thank you for your high praise of our hotel! We are delighted that you were satisfied with our facilities and services. We are always committed to providing a comfortable stay for every guest. The hotel's excellent location offers easy access to major business districts, and we sincerely hope you enjoy your stay here. We look forward to your next visit and wish you a pleasant life!

Response from Property: Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you found the room spacious and impeccably clean, and that our team provided prompt and capable service for reservations, repairs, and transportation. Regarding the air conditioning and the window: we understand how uncomfortable this can be in the winter. For safety and energy efficiency, some thermostat controls are managed centrally, which can limit immediate adjustments in-room. We will review this with our engineering team and will be happy to assist with alternative cooling options if needed in the future. Your kind words about our staff are greatly appreciated. We will share your praise with the team. Thank you for noting the convenient location and nearby amenities, as well as easy access to the airport limousine and local transit. We hope to welcome you back on your next trip and ensure an even more comfortable stay.

Response from Property: Thank you for choosing our hotel and sharing your experience. We are delighted that you were satisfied with the hotel's location and breakfast. Your support is our motivation to keep striving. We look forward to your next visit.

Response from Property: Thank you for choosing our hotel and sharing your experience. We are delighted that you were satisfied with the location and surrounding amenities. We strive to provide our guests with convenient service and a comfortable environment. Regarding the air conditioning issue you mentioned, we sincerely apologize. We will pass your feedback on to the relevant department for improvement. We hope you will enjoy a more comfortable environment during your next stay. Thank you again for your valuable feedback, and we look forward to your next visit!

Response from Property: Thank you for your positive review of our hotel! We are delighted that you enjoyed our breakfast selection, with both our Western and Japanese restaurants offering unique experiences. We hope you will continue to explore our culinary delights on your next visit. We also appreciate your mention of our convenient location; we are always committed to providing our guests with a comfortable stay. We look forward to welcoming you back!

Response from Property: Thank you for choosing our hotel and sharing your experience. We are delighted that you and your family enjoyed the spacious room and the Christmas atmosphere in the lobby. We are always committed to providing a comfortable environment for our guests; air purifiers and carpets are all designed to enhance your stay. Regarding the pay-TV service, we will strengthen the reminders in future services to ensure the safe use of children. Although the hotel is a bit far from the subway station and Rongshang District, we hope you will find plenty of fun exploring the surrounding area. We look forward to your next visit.