Hotel Yamanouchi

Initially I thought the hotel is nice, convenient location at a reasonable price, room is spacious…but at the last night of my stay things changed completely I was only able to realise the hotel will be closed from 11am on 8th Sep (check-out date) just the night before check-out, to be exact 7th Sep 11pm local time, through a notice posted inside the elevator which wasn’t even posted in the morning when I left the hotel. And none of the staff members have told me about this bizarre training issue earlier even though I checked in at the counter on 3rd Sep. I would need to store my luggages until 5pm on 8th as my flight is on 8pm that day. I would have to put my luggages somewhere else just because of their negligence and the extra luggage storage was ¥2000. I asked the staff if they were going to compensate me for the extra fee, surprisingly NO. Their irresponsible attitude really made me sick and totally ruined my impression on Japanese hospitality. If I were to know I couldn’t store my luggages till afternoon on the check-out date, I would not have booked this hotel in the first place. It felt to me that the staff were hiding about the training deliberately and travellers have no way to know what happens next. They just do what they want and don’t give a sxxx to travellers. For those who book this hotel, wish you luck.