DoubleTree by Hilton Naha Shuri Castle

DoubleTree by Hilton Naha Shuri Castle Reviews

DoubleTree by Hilton Naha Shuri Castle

Shuriyamagawa-cho 1-132-1, Naha City, Okinawa Prefecture, 903-8601, JapanView Hotel Details
DoubleTree by Hilton Naha Shuri Castle
DoubleTree by Hilton Naha Shuri CastleDoubleTree by Hilton Naha Shuri CastleDoubleTree by Hilton Naha Shuri Castle
Check available rooms for your travel dates
We Price Match
1 night

DoubleTree by Hilton Naha Shuri Castle Guest Reviews

4.1/5
Very Good
111 review
Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.1
Filter by:
Sort by:
All reviews(111)
Positive reviews(17)
Reviews with photos/video(4)
Awesome stay(5)
Negative reviews(3)
Ski Kee
Twin Room
Stayed in Jul 2024
Travel with friends
2 review
3.7/5
Posted on Aug 18, 2024
Not too bad for the stay Staff quite helpful. But you would need a translator app for better communications.
Response from Property: Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We were very happy to hear that you were able to enjoy your stay, and we hope that you will consider us again for your next visit to Okinawa.
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Family
3 review
3.7/5
Posted on Nov 1, 2024
A bit far from city centre but the free parking is nice.
Response from Property: Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.
S.Win
Deluxe Twin Room
Stayed in Jul 2022
Couples
2 review
3.5/5
Posted on Jul 25, 2022
Breakfast is really good. Enjoyed our stay.
zxc7290
Twin Room
Stayed in Aug 2024
Family
3 review
4.0/5
Very Good
Posted on Aug 14, 2024
The bungalow felt a little old, but it was big and okay. The pool was uncomfortable to swim in because there were a lot of children, but the breakfast was okay.
Original TextTranslated by Google
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Couples
1 review
4.0/5
Very Good
Posted on Sep 9, 2024
The birthday service and food were amazing! Thank you!
Original TextTranslated by Google
Response from Property: Thank you very much for staying at DoubleTree by Hilton Naha Shuri Castle. We are also very pleased that we were able to help you in some small way on your important anniversary. In order to continue to be a facility worthy of commemoration, all of our staff will continue to work hard to achieve customer satisfaction. All of our staff look forward to welcoming you again.
Guest User
Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The staff was friendly, the breakfast was delicious, the room was clean and the bed was great! We (2 adults and 2 children) did not specify a room type when we booked the room. When we entered the room, we found that the hotel automatically added 2 extra beds for us (the extra beds were also very comfortable to sleep on!) It was a great surprise!
Original TextTranslated by Google
Response from Property: We are very honored that you and your family were satisfied with our hotel's service and had a wonderful time. Hope to have the opportunity to bring you more beautiful memories.
Reプシュケー
Twin Room
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 22, 2024
We stayed in a twin room. This time we were traveling with my sister and stayed together. The amenities and equipment were perfect and the room was spacious and comfortable. The breakfast buffet had fewer fruit varieties than we expected, and even though it was Okinawa, there were no guava or mango juices, which was disappointing. All the meals were delicious.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing DoubleTree by Hilton Naha Shuri Castle from among the many hotels available. We will continue to strive to improve so that we will continue to be a hotel that is loved and chosen by our customers. All our staff look forward to welcoming you again.
Kokenchuan
Family Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 8, 2024
The room is clean and the environment is nice!
Original TextTranslated by Google
Response from Property: 您能滿意我們為您安排的客房，並在這裏度過愉快的時光，是我們最值得高興的事。為了能夠成為深受各位顧客喜愛的首選酒店，我們全體員工將向著不斷提高服務目標共同努力。同時，我們也一同期待您的再次光臨。
Guest User
Twin Room
Stayed in Dec 2023
Family
64 review
3.5/5
Posted on Jan 27, 2024
You don't pay for parking when you eat, but why do you pay when you stay overnight? ? The parking lot was spacious and deserted. I would like a service bottle of water in the room. It would be nice to have a beer vending machine. Because there is no convenience store nearby.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at DoubleTree by Hilton Naha Shurijo Castle. We are very sorry that you were not satisfied with your stay with us. We take your comments seriously and will do our best to improve our services. We would like to thank you once again for your valuable feedback, and our entire staff looks forward to your next visit.
Lin➿Y
Family Room
Stayed in Dec 2023
Family
10 review
4.5/5
Great
Posted on Jan 18, 2024
If you drive by yourself, you need to pay for the parking lot. The breakfast style is not much but very delicious. Stayed for two nights and the breakfast style has not changed.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at DoubleTree by Hilton Okinawa Naha Shurijo Castle and sharing your stay experience. The rich buffet breakfast includes Okinawan cuisine, Japanese cuisine, and Western cuisine. The nutritionally balanced breakfast brings everyone a full day of energy and has always been well received by customers. It is a great honor for us to receive your praise for our hotel's proud breakfast buffet. Our chef will carefully prepare a variety of seasonal dishes for you, and we sincerely look forward to your coming again.
GoodFellows
Twin Room
Stayed in Nov 2023
Business travelers
5 review
2.5/5
Posted on Nov 12, 2023
I guess it's a harsh evaluation considering it's a long-established store and location.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing DoubleTree by Hilton Naha Shuri Castle out of many hotels. Our hotel is approximately 30 minutes by car from Naha Airport. About 10 minutes by car from Naha Interchange. It is a 15-minute walk from Shuri Castle Shureimon, and close to Kokusai Dori and DFS Galleria, making it a convenient location in quiet Shuri. All of our staff members look forward to welcoming you back next time with the service that meets your expectations. Thank you very much for taking your valuable time to share your opinion.
Guest User
Twin Room
Stayed in Aug 2023
Family
1 review
3.2/5
Posted on Sep 3, 2023
I was grateful that I was assigned a room with an additional bed (single). However, it was uncomfortable to use the bathroom because there was a persistent mildew smell in the bathroom. I wanted to change my room, but Just used it.
Original TextTranslated by Google
Guest User
Compact Twin Room
Stayed in Sep 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 24, 2023
I love the meal. It’s conveniently close to Shuri Castle.
Original TextTranslated by Google
Guest User
Deluxe Twin Room
Stayed in Mar 2022
Family
1 review
5.0/5
Outstanding
Posted on Apr 9, 2022
The room is big, the service is very good, and the breakfast is richer
Original TextTranslated by Google
May & Hana
Premium Twin Room
Stayed in Jul 2022
Couples
7 review
2.5/5
Posted on Jul 30, 2022
I was looking forward to it, but I was surprised that the room was not ready yet even though it was about an hour past the check-in time, even though it was Hilton. I was handed a free drink ticket and waited in the lounge. It was prepared immediately, but I was surprised because I had never experienced it before. I don't know if it was because I was in a hurry to prepare, but there was garbage in the room. If you expect Hilton brand, you will be disappointed. I think you should go with the feeling of staying at a city / business hotel. Note that Hilton status cannot be enjoyed at all unless you make a direct reservation.
Original TextTranslated by Google