Guest Reviews of Chester Hotel and Suites Nairobi, City Centre CBD
8.2/10
Very good
49 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities7.6
Service8.3
Cleanliness8.3
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All reviews(49)
Positive reviews(25)
Reviews with photos/video(9)
Great location(10)
Awesome rooms(8)
Friendly host(6)
Negative reviews(2)
Guest User
Standard One-Bedroom Apartment
Stayed in Jul 2025
Traveling with friends
7 review
9.0/10
Great
Posted on Aug 27, 2025
Studio apartment at CBD area, which is convenient for any tour pick-up. Good location. Minimum amenities but adequate with clean, comfortable room and spacious living and kitchen area. Tight but friendly security. Safe to stay. Value for money. Highly recommended.
behsuciqxxiwb
Studio Apartment
Stayed in Aug 2025
Solo traveler
8 review
8.0/10
Very good
Posted on Sep 28, 2025
This hotel was convenient for me because the location is in city centre.
Response from Property: Dear behsuciqxxiwb ,Thank you for your feedback. Weโre glad to hear that our city-centre location was convenient for you. We appreciate your stay and hope to welcome you again in the future.^BG
Guest User
Standard Suite
Stayed in Aug 2025
Other
2 review
10/10
Outstanding
Posted on Sep 15, 2025
Good location. Good stuff. Perfect breakfast
Guest User
Studio Apartment
Stayed in May 2025
Couple
2 review
8.5/10
Very good
Posted on Jun 21, 2025
Great location and big rooms, excellent ๐ service!
David Casta
Standard One-Bedroom Apartment
Stayed in Jul 2025
Solo traveler
19 review
10/10
Outstanding
Posted on Oct 31, 2025
basic hotel big clean rooms.
great balcony with city views
close to local restaurants
overall very good value
Response from Property: Dear David,Thank you for your feedback! Weโre happy to hear you enjoyed our spacious, clean rooms, the city-view balcony, and the convenience of nearby local restaurants. Weโre especially glad you found the stay to be great value. We look forward to welcoming you again.^BG
Adam T. S. Kim
Studio Apartment
Stayed in Sep 2025
Business traveler
11 review
8.5/10
Very good
Posted on Oct 18, 2025
So very comfortable place, I was stayed 4 night in this hotel v๐
Response from Property: Dear Adam,Thank you so much for your kind words! Weโre delighted to hear that you had a very comfortable stay with us for 4 nights. ๐ We truly appreciate your support and hope to welcome you back again soon.^BG
FAYZ F1
Standard One-Bedroom Apartment
Stayed in Mar 2025
Business traveler
18 review
10/10
Outstanding
Posted on Apr 30, 2025
Very good big Rooms at the City Centre. Very good service.
Guest User
Studio Apartment
Stayed in Apr 2025
Business traveler
65 review
3.5/10
Posted on May 7, 2025
It was terrible and it has masquito
Guest User
Standard Suite
Stayed in Jan 2026
Solo traveler
2 review
9.5/10
Amazing
Posted on Feb 4, 2026
Cons: No hairdryer, even though it was advertised.
Pros: Cheaper than ***********, payment by Russian card, friendly staff, daily cleaning, good location, Noma cafe nearby with incredibly delicious coffee, highly recommended!!!
Original textTranslated by Google
Response from Property: Hi,Thank you for taking the time to share your feedback with us. Weโre delighted to hear that you found our staff friendly, appreciated the daily cleaning, and enjoyed our convenient location โ and weโre glad you discovered the nearby cafรฉ as well!We sincerely apologize for the inconvenience regarding the hairdryer. Your comment has been noted, and we will review this with our housekeeping team to ensure our listed amenities are accurately provided and communicated.Thank you again for your recommendation, and we look forward to welcoming you back in the future.^BG
Guest User
Studio Apartment
Stayed in Nov 2025
Couple
6 review
9.0/10
Great
Posted on Feb 7, 2026
Very centrally located hotel, close to shops and restaurants. It has all the basics. Acceptable value for money.
Original textTranslated by Google
Response from Property: Thankyou for your positive feedback and we look forward to hosting you again.^BG
Guest User
Studio Apartment
Stayed in May 2025
Couple
2 review
8.5/10
Very good
Posted on Jun 24, 2025
Overall, it felt old, but it was a place that was completely fine for a 1-2 day stay as part of a travel schedule.
The hot water came out well and the water pressure was good. The curtains, sofa, and bed were all old, but the cleanliness was not bad.
However, it was disappointing that the chassis was old and did not block out much outside noise.
If you stay with more than one person, it would be nice if slippers were provided in advance.
All the staff we met at the hotel were very kind to us. When the hot water stopped coming out for a while, we asked for help, and they fixed it and explained the cause and countermeasures in case of a recurrence.
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Zhuyu
Standard Suite
Stayed in Jan 2026
Solo traveler
25 review
9.0/10
Great
Posted on Feb 19, 2026
The room facilities were acceptable. The room was spacious and comfortable.
Original textTranslated by Google
Response from Property: Dear Zhuyu,Thankyou for your positive feedback and we look forward to hosting you again.^BG
Willi95
Standard One-Bedroom Apartment
Stayed in Apr 2025
Business traveler
46 review
10/10
Outstanding
Posted on Jun 16, 2025
Facilities: Fully equipped and easy to use.
Environment: Quiet environment and convenient transportation.
Service: Warm and friendly service, especially towards Chinese people. The breakfast was also very plentiful, including fried eggs, coffee, and milk!
Original textTranslated by Google
Guest User
Standard Suite
Stayed in Sep 2025
Couple
1 review
6.0/10
Posted on Oct 25, 2025
Very large apartment, double bed (135 cm) is quite small, old and poorly maintained. Upon arrival, it was set up for one person; they brought an extra towel and a bottle of water, but not the rest of the essentials (toiletries, sandals, etc.). The shower temperature is difficult to adjust; it's easy to get burned.
Original textTranslated by Google
Response from Property: Hi,Thank you for sharing your feedback. Weโre glad you appreciated the size of the apartment. Weโre sorry to hear that some aspects of the room setup and maintenance did not meet your expectations.We appreciate your comments regarding the bed size, amenities, and shower temperature, and we will review these points with our team to ensure better preparation and safety for future guests. Your feedback is valuable to us as we work to improve our facilities and service.We hope to have the opportunity to welcome you again and provide a more comfortable experience.^BG
Poteiya
Studio Apartment
Stayed in Feb 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Apr 3, 2025
A good hotel in the very center. With a nice balcony and a view of the city. There is a swimming pool.
Convenient to walk around the center.