I regret booking this place.
The name says Best Western, but this was honestly the worst Western experience I’ve had. The bedding and linen were okay, but that didn’t matter because we barely slept. The room was full of mosquitoes and we spent the night killing them instead of resting. My girlfriend ended up with more than 20 red bites. It was horrible.
When we informed the hotel about the mosquito problem, they casually handed us a spray. That was it. No room change and no real solution.
The hotel has no AC, and on top of that, the hot shower takes nearly 10 minutes to start. After a long day, that is the last thing you want.
The reception staff were unfriendly and very ambiguous. Nothing was explained clearly and you constantly feel unsure about what you are actually getting.
In the end, the mosquito situation was so bad that we had to change hotels. You come to Nairobi wanting to stay healthy and energized, not exhausted and bitten.
I genuinely regret booking this place and would not recommend it to anyone. Nairobi has far better options.
