Guest User
May 21, 2025
I went to Nanjing for a trip and saw a recommendation from Ctrip. It was newly opened this year and the reviews were OK, so I chose this one. However, the experience was very disappointing. After getting off the high-speed train and checking in, there were only two elevators that could be used, and the other two showed that they were under maintenance. I entered the room and it was stuffy inside. I turned on the air conditioner and turned on the cooling, but I didn’t feel anything. I wondered if it would take some time to run, so I went out to eat first. When I came back, the room was still stuffy. It had been three or four hours, and I looked at the panel again and adjusted it. It was impossible that the 16 degrees cooling I turned on before going out would not have any response, or the air conditioner was broken. The corridor outside was cooler than the room. The room only had a smart housekeeper and no landline phone. I contacted the front desk but there was no response. I went downstairs to find the front desk, and the front desk replied that they would arrange for staff to come and check it out. I waited in the room. After waiting for almost half an hour, they still didn’t come. I was too lazy to go downstairs, so I directly found the front desk number in Ctrip and called to urge them. After a while, a housekeeping lady came and asked me what was going on. I explained the air conditioner situation to her, but the lady didn’t know how to operate it. I called the engineering uncle, and the uncle insisted that I had adjusted it wrong. I adjusted it for air supply, not cooling. I was speechless. If I really adjusted it wrong Why did I contact you? It's as if I haven't used the air conditioner. The front desk didn't follow up either. I had to go downstairs again to change rooms. I told the front desk about my situation. The front desk attitude was perfunctory. A female executive with medium-length hair standing next to me just watched quietly. It made me feel like a **. Later I moved to another room. The air conditioner was better. The WiFi signal was very poor. I'm too lazy to bother with it anymore. So let it be. I was originally going to travel happily, but you made me feel bad for the whole day. Didn't the newly opened hotel provide employees with training on the reception process and emergency plan process before the opening? The same goes for the management. The top beam is crooked, and the bottom beam is crooked. The leadership is like the employees. Avoid this hotel
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