Guest User
December 24, 2023
A very disappointing stay experience. It is completely different from the Suning Yayue where I stayed before.
1. On a weekend night, when the room occupancy rate was quite high, there was only one person on duty at the front desk, and the service could not keep up. While checking in, the phone kept ringing with various complaints and repairs.
2. In a hotel that has only been open for two years, the door cannot be closed tightly and the alarm bell rings loudly. After waiting for more than ten minutes to report for repair, the master has not come yet. After reporting for repairs again, the master came in sleepily and lazily. The first thing is not to check the repair office, but to ask me what your problem is. It seems that we are blaming him for disturbing his dream? He also confidently demonstrated how hard he had to use to close the door. I would like to ask, is it normal for a hotel that has only been renovated for two years to close the door and slam it until the entire corridor can hear it?
3. The air conditioner cannot heat even if it is turned on to 30 degrees, and the effect is weak.
4. The TV cannot cast the screen according to the instructions.
5. The food delivery robot downstairs is broken. The takeout has been left there for half an hour and the food is cold.
In short, the good impression I had accumulated on the brand Suning Yayue is gone.
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