Nanjing Grand Hotel

The room was very clean, the bed was large and comfortable, the environment was quite nice, and it was very quiet at night!

I absolutely loved the room at Gunan Hotel – classic and spotless. They have a fantastic gym, perfect for a workout after work, and I even met a very helpful trainer there. The front desk lady was incredibly patient and friendly; she extended my check-out time when I was delayed by a work meeting, which allowed me to finish my tasks on time. Sitting by the window, sipping coffee on a rainy day, was incredibly calming. I'd definitely recommend it to anyone visiting Nanjing.

The front desk lady provided excellent service. The restaurant waitstaff, especially Auntie [Name] and Auntie [Name], were incredibly warm and attentive – truly, experience speaks volumes! However, the doorman seemed a bit dim; he even complained about too much water on my umbrella after I'd already put it in a plastic bag when entering.

Pros: Great value for money, and the rooms are quite spacious. It's close to the subway station, which makes getting around very convenient. Cons: The bed is too small, and it's too noisy being right by the street; I was woken up really early. The blackout curtain at the very top doesn't block out light well, so sunlight streams in by 6 AM. The TV is outdated and not a smart TV. Breakfast was very mediocre, nothing great to eat, just enough to fill you up.

The room facilities were great, and the breakfast was delicious.

Service: I highly recommend Gunan Hotel 🏨. It truly felt like a home away from home, and the service was impeccable. Facilities: High-end and grand. Environment: It's near a school and close to a subway station. Hygiene: Very clean, and they provide complimentary bath salts and disposable tub covers. Breakfast was also very rich and varied.

The room was great, and the upgrade to one with a shower was very convenient. The desk made it easy to work. The whole place has been redecorated, and it felt much better than my previous stays here. There were many thoughtful touches: a direct drinking water tap, and an elevator guide attached to the door. The mattress was a bit soft. The hardware was the most satisfying among the three hotels I stayed at in Nanjing. What I was dissatisfied with was the service (software): 1. Upon check-in, I was only given one key card (many hotels proactively provide an extra card for power, you know?). In this humid weather, it was very inconvenient to go in and out without air conditioning. In the evening, I wanted to go to the front desk to ask for an extra power card. The concierge directed me to the front desk, where one person was slowly processing a male guest's check-in, and another was on a long phone call. I stood there for a full five to ten minutes, and not once did I get an apologetic smile or a glance acknowledging my wait. I was shocked; is this really five-star hotel service? To continuously talk on the phone and leave a customer waiting without even looking at them? I finally couldn't take it anymore and asked for a power card, and it was still handed to me with a cold, swift gesture. I feel like even at a HUAZHU hotel, I wouldn't receive such treatment. 2. The next morning, when I was extending my stay, the front desk staff just brusquely handed my card back to me. I had to double-check my booking and ask her to confirm if it included breakfast. She then reluctantly replied that it did, and even emphasized that it was for tomorrow's breakfast? A 68-yuan breakfast isn't that rare, and for staff to highlight the dining time and location when checking in a guest with breakfast included is basic service, right? The service at Gulinandun was really disappointing. 3. Later, when I asked for two more bottles of water, the front desk just pointed their hand, telling me to go pick them up myself at the concierge desk??? The previous evening, a man claimed he needed to drink 4 liters of water, and the front desk greeted him with a smiling face. What exactly is going on here?? The service truly left me dumbfounded!