Magnotel (Nanjing Xinjiekou)

Magnotel (Nanjing Xinjiekou) Reviews

Magnotel (Nanjing Xinjiekou)

No. 219 Zhongshan South Road, Hongwulu Subdistrict, Qinhuai District, Nanjing, Jiangsu, 210005, ChinaView hotel details
Magnotel (Nanjing Xinjiekou)
Magnotel (Nanjing Xinjiekou)Magnotel (Nanjing Xinjiekou)Magnotel (Nanjing Xinjiekou)
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Guest Reviews of Magnotel (Nanjing Xinjiekou)

8.6/10
476 reviews
Verified reviews
Location8.5
Amenities8.4
Service8.9
Cleanliness8.6
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All reviews(476)
Positive reviews(428)
Reviews with photos/video(87)
Easy to get around(86)
Convenient location(49)
Close to metro(39)
Friendly front desk staff(30)
Average sound insulation(26)
Classy environment(17)
Would stay again(11)
Luggage delivery service(5)
Negative reviews(48)
Guest User
Standard Double Room
Stayed in Jun 2025
Solo traveler
3 reviews
8.0/10
Very good
Posted on Sep 14, 2025
Great value, good location close to metro station and clean room. Would recommend
Response from Property: 感謝您的好評和支持。我們會繼續努力為顧客提供最佳的入住體驗,期待您的下次光臨。
Daniel
Handicapped-Friendly Double Room
Stayed in Oct 2025
Traveling with friends
80 reviews
10/10
Outstanding
Posted on Dec 9, 2025
Children is very like it
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Andrea Khaw
Accessible Room (2 Beds)
Stayed in Nov 2024
Solo traveler
11 reviews
5.0/10
Posted on Mar 11, 2025
Location was convenient however the building and surrounding was rather run down
Response from Property: 尊敬的顧客您好!謝謝您的寶貴意見!我們一定檢討自己做的不足的地方並積極改正。儘量達到您的滿意,歡迎監督!謝謝!
Guest User
Standard Double Room
Stayed in Dec 2023
Couple
3 reviews
9.5/10
Amazing
Posted on Jan 11, 2024
Very very excellent
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel has not done enough. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit.
Victor Mac
Standard Double Room
Stayed in Sep 2023
Couple
6 reviews
8.0/10
Very good
Posted on Oct 11, 2023
Outside looks a bit old but once you get it it’s not too bad… for the price is good overall… comfy bed and pillows, just sometimes other guests talked too loud but security managed to keep them in line… i recommend the hotel…
Response from Property: Dear guests: Hello! Thank you for your support and tolerance to our hotel. We will work harder to improve facilities and service standards to bring you better services!
Guest User
Standard Double Room
Stayed in Sep 2025
Couple
1 reviews
1.2/10
Posted on Jan 12, 2026
There are still cobwebs during the holiday. I booked four nights, but my partner wants to change rooms after just one night.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your review! We are deeply sorry for your experience during your stay. Your valuable feedback is very important to us, and we will strengthen the inspection and maintenance of our guest rooms. We will strictly control the quality of our guest rooms and look forward to your next visit.
Anonymous User
Handicapped-Friendly Double Room
Stayed in Mar 2025
Traveling with friends
4 reviews
2.5/10
Posted on Apr 13, 2025
1. The room is very small 2. The facilities are very poor, the worst among all the Magnolia hotels I have stayed in. The cups for brushing teeth and drinking water are all paper cups, and the kettle is also very poor, it feels like it was left over from the previous Jinjiang Star 3. Although the TV is Xiaomi, you are not given the Xiaomi remote control, so you can only watch TV from the TV station 4. The sound insulation is particularly poor 5. The sewer in the bathroom is blocked and the shower head is leaking
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Magnolia Hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. We also attach great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing, and strive to provide better services for every guest. We sincerely welcome you to visit again!
Guest User
Handicapped-Friendly Double Room
Stayed in Jan 2025
Family
1 reviews
4.0/10
Posted on Feb 10, 2025
The room is small and the soundproofing is poor. You can hear the conversation next door clearly. The bed sheet is very dirty and covered with dust when you open it.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Magnolia Hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. We also attach great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing, and strive to provide better services for every guest. We sincerely welcome you to visit again!
Guest User
Handicapped-Friendly Double Room
Stayed in Dec 2024
Family
3 reviews
1.0/10
Posted on Feb 2, 2025
Very bad. It was small at first sight. We were given a room on the second floor, which was very small and cold. The windows were hung with air conditioners on both sides. I contacted the front desk to change the room to the first floor. The first floor gave me two room options, both of which were the same, with no difference. The only difference was that one of the rooms had a pungent smell. Because I had other trips to choose rooms and change rooms, I had already wasted a lot of time. I chose a room with less odor, put down my suitcase and went straight to the next trip. I walked around for an afternoon and wanted to go back and have a good rest. As soon as I lifted the quilt, I was surprised to find a big stain on the bed. The bed was full of wrinkles. It didn't look like a cleaned room at all. I was very angry and called the front desk to ask for an explanation. I don't know if the front desk staff had a language barrier or didn't understand people at all. They kept asking me what was wrong with the bed and the room. If the landline can be video If I had shown you the video, I would definitely not have bothered you to come. Finally, I couldn't bear it anymore and just asked, "Can you come?" Someone came. I asked if the room had been cleaned. Was it the room that was cleaned for me? There were melon seed shells on the floor. The person took photos and finally said, "Let's change it for you." But I was already exhausted at that time, otherwise I would have definitely left and changed the hotel, because which room was so different and so bad? I had to put away the opened suitcases and slowly move to the new room by myself. I also endured the unknown hairs on the bed in the new room. The experience of the past few days can be summed up in one word: bad, bad environment and even worse service. On the day I was leaving the hotel, the door of the room opposite kept alarming. The room cleaning service was next to the next door, so I guess it could hear it, but it was just allowed to ring. No one checked it at half past one. It's expensive during the Chinese New Year, but is your quality worthy of the Magnolia?
Original textTranslated by Google
6/8
Response from Property: Thank you very much for your stay and comments! Thank you for your comments. During your stay, the hotel was fully booked and there were many tourists. Please forgive us! We will strengthen the improvement of the hotel's hardware and software facilities and service quality. The hotel will regularly maintain and update the room environment, equipment and public area facilities to ensure that you have a more comfortable and clean environment. I hope you will have a brand new experience next time you visit! I look forward to your visit again!
yikd_357
Handicapped-Friendly Double Room
Stayed in Jun 2025
Solo traveler
25 reviews
7.5/10
Posted on Jul 9, 2025
The location is at the next station of Xinjiekou, Zhangfuyuan subway station, walk a few hundred meters from Exit 2! It is not very close to the subway entrance, but not far away! The main problem is that the road from the hotel to Building 2 is uneven, and it is a bit tiring to push the suitcase! Everything else is pretty good!
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Magnolia Hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. We also attach great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing, and strive to provide better services for every guest. We sincerely welcome you to visit again!
Anonymous User
Handicapped-Friendly Double Room
Stayed in Jun 2025
Other
2 reviews
6.0/10
Posted on Jul 8, 2025
The air conditioner does not cool the room. It is very hot. Lightning protection
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will strengthen the inspection and maintenance of the guest rooms. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Guest User
Handicapped-Friendly Double Room
Stayed in Mar 2025
Traveling with friends
1 reviews
8.5/10
Very good
Posted on Apr 28, 2025
The location is very suitable, it is very convenient to go anywhere, very close to the subway entrance. There is also a shopping street nearby, which is very good. The room size is also OK, the lighting is a bit dim, but it is not a big problem. The screen window is a little dusty, which needs to be cleaned in time. It is very convenient to store luggage for free. The sound insulation is average.
Original textTranslated by Google
Response from Property: Thank you very much for your good comments on our hotel. Your recognition is our driving force for progress. We will continue to improve the hotel facilities and services to make your next stay more comfortable.
Naiyousekafei
Standard Double Room
Stayed in Mar 2025
Other
18 reviews
4.0/10
Posted on Apr 23, 2025
This hotel is the worst, dirty and messy. I read reviews before I stayed there saying it was not clean. As soon as I entered, there was a musty smell. I feel that the same musty smell is in all Magnolia hotels. I stayed in a Magnolia hotel in Shanghai that was also like this, old, dirty and musty. There was also long hair from the previous woman on the sink. The screen window has not been cleaned for years. You open the window for ventilation and I go. It's really not good. There is an old residential area opposite. It's really not good if you don't draw the curtains opposite. So far, it's just average. This is the one my husband asked me to book and it's extremely bad. I said I will never choose any Magnolia hotel again. There are too many people at the front desk who are really average and not enthusiastic. When I ask anything, the young ones are always lifeless and look like they don't want to work and just want to get a salary. Anyway, this is the worst accommodation in Nanjing for a 12-day trip. If I knew that Magnolia hotels are like this now, I'm sure it will be...
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Magnolia Hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. We also attach great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing, and strive to provide better services for every guest. We sincerely welcome you to visit again!
Guest User
Handicapped-Friendly Double Room
Stayed in Feb 2025
Traveling with friends
13 reviews
8.0/10
Very good
Posted on May 30, 2025
This stay in the hotel was a very pleasant experience. The hotel is very conveniently located and has complete surrounding facilities. The room is comfortable and warm with good sound insulation. The hotel staff are very warm and thoughtful, with excellent service attitude. I really think this is a good hotel worth trusting.
Original textTranslated by Google
Response from Property: Thank you for your praise of our hotel. We are honored to have you spend a wonderful night. We attach great importance to your evaluation and will continue to improve our services to make you satisfied every time you stay.
L.forik.J
Handicapped-Friendly Double Room
Stayed in Jan 2025
Traveling with friends
10 reviews
8.0/10
Very good
Posted on Feb 27, 2025
It feels OK, the location is OK, everything is OK, but maybe it was not cleaned well that day, there was used garbage on the countertop, and there was a cotton swab on the floor...
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Magnolia Hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. We also attach great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing, and strive to provide better services for every guest. We sincerely welcome you to visit again!