I recently decided to try Atour in Nanjing based on friends' recommendations. My honest review is that it falls short compared to typical chain hotels. We found hair in the bathroom corners, dust on the toilet tank, hair and dust on the sofa, stains on the water cups, and dirty chairs. It looked like after the previous guest checked out, they only bothered to change the sheets and trash bags, without a thorough cleaning. The lack of care and attention to detail was apparent everywhere. At 400 RMB a night, which I consider a mid-range price, it certainly didn't justify the cost.
The hotel's location was even more disappointing. On the taxi ride over, the driver warned me that the hotel was quite far from Fuzimiao (Confucius Temple), which made me wonder why it's named 'Fuzimiao Atour'. The description states a straight-line distance of 3km, but that's certainly not the actual travel distance by road!
As for the service, it was practically non-existent. Throughout my four-day, three-night stay, I didn't see a single smile from any staff member. And their advertised 'late-night congee' special? It was nowhere to be found.
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