Eurostars Hotel Excelsior Reviews

It’s a very historical and fancy hotel right next to the seafront, however it was construction while we visit and the parking is not very handy, room is smaller than I expected. Not the best value you can get with that price.

The location was great, the breakfast was on the roof with beautiful view on the Mediterranean sea, however the staff were not that great.

The hotel's lobby and common areas are well-maintained, exuding a high-end, old-money charm. Its location is excellent, with some rooms offering sea views. Upon arrival, we paid an additional 70 euros to upgrade to a sea-view room. The front desk staff were very friendly and easy to communicate with. However, the in-room facilities are quite old. We stayed on the 6th floor, and the cushions on the balcony chairs hadn't been cleaned or tidied. Despite it being a sunny day, the leather cushions were soaked with accumulated water, so sitting on them meant getting completely wet. Also, the bathroom faucet dripped all night long (due to old equipment). There's no hotel parking. They use a nearby private parking service where you have to hand over your keys for valet parking. The charge covers from check-in until 12:30 PM the following day and varies by car size. For our SUV, it was 40 euros per day. What I found particularly inappropriate was being asked for an additional 10 euro tip directly when picking up the car. I think parking fees should be managed by the hotel directly.

The dinner on the patio was not good.

Worse ever service and quality  during our stay .

Nice stuff,good location

There was no help with the fact that none of us had wifi for our entire two day stay. Which, for International travelers is a killer.

Much like the other hotels near this one, it’s a perfect location, beautiful interior and great rooftop views of the water

The windows are all fake; the outer layer is nailed shut, and they can't be opened. I specified in the check-in notes that I needed windows, but the front desk didn't inform me that there were no windows when I checked in.

Naples is only two and a half hours from Rome by car! I stayed for one night and booked a triple room with breakfast for 4,000 yuan. In general, the price is not bad, because after all, the basic cost of food and accommodation for three people in Europe is 150 euros, which is 1,000 yuan. It is an old house over 100 years old. Maybe because the wall bricks are too thick, there is no WiFi in the room, nothing, and I couldn’t find a signal all night. The location is excellent, and the beach is right outside. It’s only 10 minutes to walk to the square. If you drive yourself, the parking fee is 45 euros a day. It’s a bit painful, but it seems that there is no choice, because if you rent a car in Europe, it will also cost 600 euros a day. In comparison, the parking fee is nothing.

The room is relatively large, clean and in a good location, right by the sea. But the service is lacking, there is no network coverage inside the room, and the problem was not solved after communicating with the hotel through Ctrip many times. However, Ctrip handled the problem very quickly, and I am very satisfied. It is recommended to evaluate this hotel!

I booked this hotel for my friend. He said it was very convenient, the food was delicious, and the scenery was unique and beautiful. In Italy, Naples is the most worthwhile city to visit besides Rome. This hotel is worth booking again.

I woke up early in the morning and saw the Mediterranean Sea from the balcony. It was really beautiful. I arrived at the hotel at 9 o'clock and upgraded the sea view. It was quiet and far-reaching. The breakfast hall was in the style of old European money. 4🌟 A bit low rating

The taxi from Naples Central Station to the hotel was 20 euros. You must bargain in Naples, hahaha. The hotel is in a good location, 10 minutes walk to the Royal Palace of Naples. The room is large, and the facilities are old but complete, clean and hygienic. The room includes breakfast and dinner. The breakfast restaurant is on the first floor, and the dinner restaurant is on the top floor, with a sea view. Dinner starts at 19:30. The main meal is not a buffet. There are three courses in total, appetizer, main course (pasta & soup or meat, choose one), and dessert. Recommended appetizer is sea bream, main course is grilled seafood, and dessert is tiramisu (very big)