Palazzo Caracciolo Naples Reviews

Response from Property: Dear Vergi,Thank you for taking the time to share such thoughtful feedback following your stay at Palazzo Caracciolo Naples.We are delighted to know that, among the many properties you have experienced in Naples over the years, you consider Palazzo Caracciolo one of your favourites. It is especially rewarding to read that the warmth, professionalism, and genuine hospitality of our team made such a positive impression and contributed to making you feel at home throughout your stay.We also appreciate your observations regarding the room amenities, mattress, and pillows. Feedback such as yours is invaluable, as it helps us continue refining the guest experience while preserving the historic character of our residence. As part of this commitment, Palazzo Caracciolo is currently undertaking a progressive room enhancement programme designed to further elevate comfort while respecting the unique identity of the Palace.Thank you once again for your kind words and for your confidence in our hospitality. We look forward to welcoming you back soon for another memorable stay in the heart of Naples.Best regards,Barbara BrunelliGeneral Manager

Response from Property: Cher Hôte,Nous vous remercions d'avoir partagé votre appréciation à la suite de votre séjour au Palazzo Caracciolo Naples.Nous sommes ravis que vous ayez apprécié l'emplacement privilégié de notre demeure historique ainsi que le charme et l'atmosphère uniques de ce palais chargé d'histoire. Offrir à nos hôtes une expérience authentique au cœur de Naples est au cœur de notre engagement.Nous vous remercions encore pour votre confiance et espérons avoir le plaisir de vous accueillir de nouveau très prochainement.Bien cordialement,Barbara BrunelliDirectrice Générale

Response from Property: Dear Guest,Thank you for taking the time to share your kind feedback following your stay at Palazzo Caracciolo Naples.We are delighted to know that you appreciated the grandeur and historic charm of our Palace, as well as the courtesy and attentiveness of our team. It is also a pleasure to learn that you enjoyed the comfort of your room, its amenities, and our breakfast offering.Your recommendation is greatly appreciated and represents a meaningful recognition of the hospitality we strive to provide every day.We look forward to welcoming you back soon for another memorable stay in the heart of Naples.Best regards,Barbara BrunelliGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We regret to learn that the cancellation conditions associated with your reservation did not fully meet your expectations.Our rates are designed with different levels of flexibility, and the applicable cancellation terms are always clearly outlined at the time of booking. We understand that circumstances may change and appreciate your perspective regarding this aspect of the reservation experience.Your comments have been carefully noted and will be shared internally, as guest feedback is an important element in our continuous commitment to delivering a thoughtful and transparent hospitality experience.We hope to have the pleasure of welcoming you to Palazzo Caracciolo Naples in the future and providing you with an experience fully aligned with our standards of care and attention.Best regards,Barbara BrunelliGeneral Manager

Response from Property: Dear Zhecun,Thank you for taking the time to share your feedback following your stay at Palazzo Caracciolo Naples.We are delighted to know that you appreciated the spaciousness and comfort of your room, the variety of our breakfast offering, and the attentiveness of our team. These are all essential elements of the hospitality experience we strive to provide.We also appreciate your observations regarding the surrounding area. Palazzo Caracciolo is a historic residence located in the authentic heart of Naples, a vibrant neighborhood rich in history and local character that reflects the city's unique identity. We understand, however, that perceptions of the area may vary according to individual expectations.Thank you once again for choosing Palazzo Caracciolo Naples. We look forward to welcoming you back for another enjoyable stay in the heart of Naples.Best regards,Barbara BrunelliGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your kind feedback following your stay at Palazzo Caracciolo Naples.We are delighted to know that you appreciated the unique history and character of our historic residence. Palazzo Caracciolo is deeply connected to the heritage of one of Naples' most distinguished noble families, and we are pleased that the artworks and historic atmosphere contributed to making your stay even more memorable.Thank you once again for choosing Palazzo Caracciolo Naples. We look forward to welcoming you back soon for another enriching experience in the heart of Naples.Best regards,Barbara BrunelliGeneral Manager

Response from Property: Estimado/a,Gracias por compartir sus impresiones sobre su estancia en Palazzo Caracciolo Naples.Nos alegra saber que el hotel y las habitaciones le parecieron bonitos y bien cuidados, y que la amabilidad y la atención del personal de recepción marcaron una diferencia positiva durante su visita. En cuanto a la zona circundante, el hotel se encuentra a las puertas del centro histórico de Nápoles, un área vibrante y auténtica que, como muchos centros históricos de gran valor, posee un carácter y una energía muy propios.Esperamos tener el placer de recibirle nuevamente en Palazzo Caracciolo.Saludos cordiales,Barbara Brunelli · General Manager