Guest User
September 11, 2025
Getting to Naito JR station from Kyoto was very smooth and convenient. The hotel had confirmed our booking for three adults for two nights in Chinese, English, and Japanese. Upon entering the room, we found two beds pushed together, which was perfectly acceptable. It wasn't until we returned after dinner that evening that we realized there were only two duvets. Given how tired we were from our travels, and knowing that triple rooms usually provide three duvets, I sent my son down to the front desk to ask for an extra one. This ordeal took nearly an hour. A female staff member at the front desk was adamant that two duvets were perfectly sufficient for three people. She insisted that an additional duvet would incur an extra charge. She then vaguely claimed they had no spare duvets. She subsequently offered to move us to another room, which I accepted. However, she then backtracked, stating the new room would need cleaning, and refused the room change. Eventually, my father, seeing how much time was being wasted, also went downstairs to sort things out. After my father's firm insistence and logical arguments, they finally relented and reluctantly provided a single throw blanket. About an hour after we had returned to our room, a staff member knocked on our door and unceremoniously delivered another rather crumpled duvet. We had a dreamless night. At 8 AM, we even received a 'caring' call from the hotel, asking how we had slept. Haha, quite a unique experience, I suppose I should still give them some credit.
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