Jessie.Q🎈
October 27, 2025
1. The hotel's welcome bar is a really nice touch. From 5-9 PM, they offer a free tasting of various drinks. It's almost always full, but everyone is very quiet.
2. The bathroom in the room is genuinely small, which makes using the toilet and washing up a bit inconvenient.
3. All the staff are very enthusiastic. The middle-aged gentleman who checked me in was especially helpful, and the younger female staff members were also very warm.
4. I did encounter one staff member, Ms. Benshan, whose service I was not satisfied with. I was checking out and needed to store my luggage around 7:50 AM on October 25th, as I was going to the Shosoin Exhibition. She handed me a form and told me in English to fill in my name and room number. However, there was no field for a room number on the form. She then urged me to fill in my phone number, repeating it twice. I explained that she had just said 'room number,' which was why I was looking for that field. At that point, she just said it wasn't necessary and took my luggage. There weren't many other guests that morning, and I wasn't taking up much of her time. This kind of service attitude definitely needs retraining.
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