Iroha Grand Hotel Kintetsu Nara Ekimae Reviews

Response from Property: Thank you very much for staying at IROHA GRAND HOTEL Kintetsu Nara Ekimae.We are delighted to hear that you enjoyed our breakfast and that the cooling towel was helpful during your stay, especially in the summer heat. We are also very happy to know that you enjoyed the birthday surprise! It was our pleasure to help make your special day a little more memorable. Your kind words and recommendation mean a lot to our entire team.We sincerely hope you had a wonderful birthday and a memorable time in Nara. We look forward to welcoming you back again on your next visit!IROHA GRAND HOTEL Kintetsu Nara EkimaeHotel Manager

Response from Property: Thank you very much for staying at IROHA GRAND HOTEL Kintetsu Nara Ekimae.We are delighted to hear that you had a wonderful stay with us and that you found your room clean and our staff friendly and helpful. We are especially pleased that we could assist you with making a restaurant reservation in Osaka.It is also wonderful to know that you enjoyed our self-service amenity corner and the wide variety of tea bags. We hope you were able to find your favorite tea and enjoy a relaxing moment during your stay.We are also glad that our convenient location near Kintetsu-Nara Station and the nearby supermarket made your stay even more comfortable.Your kind words are a great encouragement to our entire team. We sincerely look forward to welcoming you back to Nara on your next visit.IROHA GRAND HOTEL Kintetsu Nara EkimaeHotel Manager

Response from Property: 非常感謝您選擇入住いろはグランホテル近鐵奈良站前，並分享您的入住體驗。很高興得知您對酒店便利的地理位置感到滿意。從近鐵奈良站步行即可輕鬆抵達酒店，同時前往奈良公園等主要景點也十分方便，希望酒店能夠成為您遊覽奈良時舒適、便利的住宿據點。此外，您也喜歡大堂提供的免費洗漱用品及飲用水，以及具有日式特色的早餐，我們感到非常高興。能夠讓您在旅途中感受到便利與舒適，是我們最大的欣慰。今後我們也將繼續努力，為每一位賓客提供更加舒適、貼心的住宿體驗。期待您下次來到奈良時，再次為您服務！

Response from Property: Thank you very much for choosing Iroha Grand Hotel Kintetsu Nara Ekimae and for taking the time to share your wonderful review.We are truly delighted to learn that you had a comfortable and enjoyable stay with us and that you were pleased with our facilities, guest room, breakfast, and the service provided by our staff. Your kind words describing our hotel as "wonderful" are the greatest encouragement to all of us.Our convenient location is one of the features we take great pride in, allowing our guests to easily explore Nara's famous attractions, restaurants, and shopping areas. We are honored to know that we were able to contribute to making your visit to Nara even more memorable.Thank you as well for your generous compliments regarding our team. We are committed to providing warm hospitality and a comfortable environment for every guest, and your thoughtful feedback will certainly be shared with all of our staff as a great source of motivation.We will continue striving to enhance both our service and facilities so that every guest leaves with the desire to return.We sincerely look forward to welcoming you back on your next visit to Nara.Iroha Grand Hotel Kintetsu Nara Ekimae　Manager

Response from Property: Dear Guest, Thank you for visiting Nara again and choosing to stay at our hotel. We also appreciate taking the time to share your accommodation experience during your trip. We are delighted to know you were satisfied with the hotel's location. It's within walking distance of Kintetsu Nara Station, surrounded by shopping streets and restaurants, and very convenient for visiting various tourist attractions. The No. 2 bus loop line you mentioned is a convenient way to explore popular attractions in Nara, and we are pleased to have been a comfortable base for your trip. On the other hand, we sincerely apologize for the inconvenience caused by the lack of a kettle in the room during your stay. To provide better service, we have drinking fountains in the hotel for guests to access hot and cold water at any time, but we apologize that they did not meet your habits and expectations. Your valuable feedback will be an important reference for us to improve our service quality in the future. We look forward to your next visit to Nara and hope you will choose to stay at our hotel again, so that we can have the opportunity to provide you with a more comfortable and enjoyable accommodation experience. Best wishes for a pleasant trip. Sincerely, The Hotel Staff

Response from Property: Thank you very much for staying at Iroha Grand Hotel Kintetsu Nara Ekimae.We would also like to sincerely thank you for taking the time to share your valuable feedback with us.We are delighted to hear that you found our location convenient for sightseeing and transportation around Nara.Our hotel’s accessibility to major attractions and nearby stations is something many guests appreciate, so your kind words mean a great deal to us.We are also very pleased to know that you enjoyed the welcome amenities prepared for our guests.It is truly encouraging to hear that they helped make your stay even more enjoyable.We will continue striving to provide a comfortable and memorable experience for all our guests.We would be very happy to welcome you again on your next visit to Nara.

Response from Property: Thank you very much for staying at Iroha Grand Hotel Kintetsu Nara Ekimae and for sharing your kind review.We are delighted to hear that you found our hotel clean and comfortable, and that our staff's friendliness and helpfulness contributed positively to your stay. It is also a great pleasure to know that you felt our pricing offered good value and was reasonable.Providing a welcoming environment where guests can enjoy both comfort and quality service at an affordable price is something we continually strive for. Your encouraging words are truly appreciated and serve as a wonderful motivation for our entire team.We sincerely thank you for choosing our hotel and hope to have the pleasure of welcoming you back whenever your travels bring you to Nara again.

Response from Property: Thank you very much for staying at Iroha Grand Hotel Kintetsu Nara Ekimae and for sharing such a wonderful review.We are truly honored to hear that our hotel became your favorite in Japan. Your kind words mean a great deal to our entire team.Our hotel is located just a short walk from Kintetsu Nara Station, which makes it easy for guests to explore the historic city of Nara, including nearby temples, Nara Park, and the surrounding shopping streets. We are also pleased that you found the room spacious and enjoyed the amenities and complimentary items available in the lobby, as well as the filtered water dispenser for our guests’ convenience.In the evening, we provide a seasonal soup service in the lobby area for a limited time, and we hope you will have the chance to enjoy it on your next visit.We are especially delighted that you enjoyed our breakfast. Our buffet features a mix of Japanese and Western dishes, with a focus on traditional Japanese-style breakfast items that allow guests to experience local flavors at the start of the day. Your enthusiastic recommendation is greatly appreciated.We sincerely look forward to welcoming you again when your travels bring you back to Nara.

Response from Property: Thank you very much for staying at Iroha Grand Hotel Kintetsu Nara Ekimae and for sharing your feedback.We are pleased to hear that you found the room cosy and suitable for your stay. Our hotel is conveniently located just a short walk from Kintetsu Nara Station, making it a great base for a short visit to Nara.We also appreciate your comment regarding the sound insulation. Your feedback is very valuable to us, and we will continue working to improve the overall comfort of our guest rooms.We hope to have the opportunity to welcome you again for a longer stay in the future.

Response from Property: Thank you so much for staying at Iroha Grand Hotel Kintetsu Nara Station and for sharing such a detailed and heartwarming review. We at all the staff are delighted to hear that you were satisfied with the hotel's location, amenities, and breakfast. Our hotel is only about a 1-2 minute walk from Kintetsu Nara Station, making it incredibly convenient for sightseeing, shopping, and dining – a location highly praised by many guests. We are also very pleased with your compliment on the amenities area in the lobby. In addition to basic amenities, we provide lotion, facial cleanser, and toner to make your journey more comfortable. We are also honored that you specifically recommended our breakfast. The breakfast blends Japanese and Western cuisine, including Nara specialties, hoping to allow you to experience the charm and flavors of Nara from the start of your day. Regarding the guest rooms, while the space is somewhat compact, we valued providing a comfortable and well-equipped experience – a feature we consider very important. We will continue to strive to provide every guest with a high-quality, comfortable, and convenient accommodation experience. We hope you will choose to stay at our hotel again when you visit Nara once more.

Response from Property: Thank you sincerely for choosing to stay at our hotel. We are delighted to learn that you were satisfied with the overall environment and service of the hotel. Our hotel enjoys a convenient location, just a few hundred meters from Nara Park, easily within walking distance, and adjacent to the bustling streets and Kintetsu Nara Station, providing great convenience for both sightseeing and business travelers. Our goal has always been to ensure that you enjoy a comfortable stay while also benefiting from this convenient location. Furthermore, all our staff are committed to providing a warm and professional welcome to every guest, adhering to a warm and attentive service philosophy. We are deeply gratified to see your recognition of our staff's attitude and service. We also place great importance on the cleanliness and maintenance of guest rooms and public areas, hoping that every guest can rest comfortably in a clean and tidy environment. We consistently strive to provide a high-value accommodation experience, allowing guests to experience comfort and convenience that exceeds expectations at a reasonable price. In the future, we will continue to improve our facilities and service quality, aiming to provide all guests visiting Nara with a pleasant and unforgettable stay. Thank you again for your recognition and support. We look forward to your next visit to Iroha Grand Hotel Kintetsu Nara Station. - Hotel Manager

Response from Property: Dear Guest, Thank you so much for choosing our hotel and taking the time to leave such a thoughtful and warm review. We are all delighted that you felt comfortable and happy during your trip to Nara, as you described. Regarding your room, we are pleased to learn that the room space, ease of luggage handling, and small walk-in closet met your expectations. We place particular emphasis on sleep quality, and the comfortable and warm bedding ensured you slept soundly, which is a standard we consistently uphold. Your positive feedback on the front desk staff's service is also very meaningful to us. From promptly contacting us about lost items to carefully arranging elevator access, these are all part of our daily "guest-first" approach. Providing assistance in the details and making you feel genuinely comfortable and relaxed is our top priority. Thank you again for your high praise of the hotel's value for money, service attitude, and overall experience. Your encouragement will be our greatest motivation to continuously improve our service quality. We sincerely look forward to providing you with an even more comfortable and reassuring stay on your next visit to Nara. All of us at the hotel sincerely look forward to your next visit.

Response from Property: 感謝您入住伊呂波格蘭酒店近鐵奈良站前，並抽出寶貴時間與我們分享您的入住體驗。非常高興得知您對客房的整潔程度、完善的設施以及我們的服務感到滿意。雖然房間面積可能沒有那麼寬敞，但能夠為您提供舒適、便利的住宿體驗，我們感到十分欣慰。同時，您喜歡我們提供的免費面膜等自助備品服務，也讓我們倍感榮幸。我們希望這些小小的貼心服務，能為每一位客人的旅途增添一份輕鬆與愉悦。本酒店距離近鐵奈良站步行僅需數分鐘，前往奈良公園、東大寺等著名景點也十分方便，是遊覽奈良的理想下榻之選。期待在您下次來到奈良時，能夠再次為您服務。

Response from Property: 感謝您入住本酒店並留下寶貴意見。對於您提到的評價，我們深感遺憾，但其中部分內容與事實並不相符，因此有必要作出説明。本酒店始終秉持平等接待每一位賓客的原則，無論國籍或地區，我們都會以同樣的標準提供服務，不存在任何歧視或區別對待的行為。您所提及的相關內容，並非事實。此外，根據酒店規定，退房時間為上午11:00。如需延遲退房，敬請提前與前台聯繫。您當天未辦理任何延住手續，也未與前台溝通，在超過退房時間約3個小時後才離開客房。當時新的入住接待工作已經開始，客房清掃及後續安排均受到影響，因此我們依據酒店規定收取了相應的延遲退房費用，並非所謂的“高額收費”。本酒店歡迎來自世界各地的賓客，也始終致力於為所有客人提供公平、舒適的住宿體驗。同時，我們也懇請每位客人理解並遵守酒店的各項規定，共同維護良好的住宿環境。感謝您的理解。いろはグランホテル近鐵奈良站前