Embassy Suites by Hilton Nashville Airport

We loved the hotel! It was perfect for our family to stay in! Pros: room service was very quick (called for pillows and extra towels), great breakfast (the best we have ever had before at a hotel), the swimming pool was really nice, all the employees that we encountered was great, would def stay here again. Only cons that I can even think of but still wouldn’t keep me from coming back is first, the tvs are very outdated (no smart tvs, strictly cable only setting), and the beds were just a little uncomfortable, you could tell they were spring mattresses. But other than those two things we would definitely come back!

I booked the wro g day!!! I didn't realize it until it was the day of our trip, Dec. 5th. I was soooooo bummed!!!

The hotel was beautiful but I had to pay for a Uber because I couldn't get anybody on the phone it keep ringing then it would hang up so I didn't want to pay extra money to get to the hotel when the hotel have a free shuttle

This location was easy and accessible to everything The hotel is beautiful. The employee team members we encountered are very kind. I needed it for my trip. Issue I had was the toilet kept running even after me jiggling the push button. I did talk to the front desk representative. Her name is Jamie and she did send an engineer upstairs. When I return back to my room, it appears to have been corrected however, as soon as you flushed the toilet Continue to run. So I talk to her again and she did tell me that the engineer told her that the mechanism inside I am assuming the ball and chain needed to be changed. Therefore, she suggested or asked if I wanted my room to be switched. Since I did not because I was leaving the next morning, she offered to comp half my stay. When she realized that I booked through a third-party, she told me that she could give me the equivalent in points from Hilton. She also comp the parking fee for my car. All in all, it was a nice visit. I just want to make sure that room 301 issue is rectified because it is extremely annoying when the toilet will not fill and stays in a continuous run mode for hours. 

Great breakfasts, nice happy hour. Very quiet rooms. Great experience!

Hotel itself was great. It's the cars that were broken into that was the problem.

You can park and fly but parking is through a different company. Just know what you’re supposed to do. The peak time for shuttle need and all they have is a mini van. Not happy!! The stay is ok, the park/fly is not good

Overall we like this hotel very much for the size and layout of the room (sleeping area separated from sitting area by a door), two TV's, and small kitchenette with a small fridge. Also for its location close to the highway, easy drive to Opry Mills and about 30 minutes to downtown. The staff that we encountered were courteous and friendly. Overall the room was clean and in good condition. Exception was that the floor lamp by the entry way had come unplugged from the wall behind the couch. Had to move the couch to plug it in and obvious the area behind was not cleaned very often (just like home). The other complaint we have was that fresh bath towels were not left two days in a row and we had to ask for towels at the front desk. We were told that they would be delivered to the room but they never were. We were finally able to get them at the front desk after a second visit each time, but not great service in that regard. We do like the hot breakfast and the evening Manager's Reception very much. This was our second stay here and we would stay here again.