Microtel Inn & Suites by Wyndham Houston

Good price Best location Good service Kindly welcome

This hotel was ok for the money. Pool had a green tint to it, so I decided for both my daughter and I not to use it. The main issue I had with this hotel, which is the reason why I would not go back, is that on Saturday morning they refused to allow me to get breakfast even though I was in line for waffles prior to 9:00 AM. I got two bowls of cereal and an apple and was waiting in line with two persons ahead of me for the waffle machine. I decided to try to get some orange juice while waiting and the waitstaff had already taken the dispenser nozzles off the machine. I asked the front desk if they would replace it. I was told I was late and that breakfast was closed. I informed him that I was in line waiting for waffles. After a brief argument, he told the waitstaff to bring back the nozzles so I could get juice. They never did. I went back into line for the waffle machine. The waffle batter was running low by the time the second person in line finished up. Instead of refilling it, the waitstaff pulled the batter from the machine and took it back to the kitchen. When I asked if they were coming back so I could have two waffles, the front desk again stated that I was late for breakfast and refused service. He stated that he could prove on video that I was late. I demanded to see this proof. He started playing the video, but the time stamp was not accurate. I stated, "therefore you cannot prove I was late." I asked to talk to the manager. He called the manager, because he was not on site, and proceeded to talk in a foreign language with the managed. After a few minutes, I was told that the manager is refusing service and would not do anything. I advised that the easy way to resolve the situation would be to allow 2 glasses of orange juice and 2 waffles. They refused to do anything. Therefore, I had to take my daughter to a restaurant to get breakfast. I am going to seek to have the hotel pay for the receipt for this breakfast. I called Wyndam customer care regarding the situation. They took my information and stated I would get a call back in a week. Instead of calling me in that time frame, they send me an email a week and a day later and stated that I had to contact the local manager and provided his phone number. Additionally, on the Sunday morning, I was able to get breakfast, but I have photographic proof that they allowed other after 9:00 AM to get breakfast. This proof shows that they did not break down breakfast until 09:15 AM. This is the worst customer experience I have ever had at any hotel I have ever stayed at. If you are expecting to be treated like a paying guest, do not use this hotel. Additionally, I will think twice about using another Wyndam property again.

Staff interaction was quite limited. If you had a problem or concern there was hardly anyone there to speak to about your concerns. I saw tiny roaches cascading down the walls of my bathroom. The toilet was non functional some days. The ‘breakfast’ should not have been listed as a convenience. It consisted of coffee and muffins and toast. Idk when I hear breakfast I’m thinking of much more. Overall quite poor. I would definitely not be staying there again.

This is a 2-star hotel. My room desperately needs remodel. Poor quality pillows, coffee maker in lobby breakfast area was broken. No one at front desk to ask for coffee for room. Expected more.

No coffee for breakfast. Poor breakfast service. In the room no tea option, refrigerator was broken, curtains were broken, only one coffee bag for a two guest room. But the beds were good and the air condition also. Otherwise I wouldn't recommend this place. It is not expensive but at least you expect to have a coffee for breakfast.

I booked this hotel because of the price and the location. We were coming in from Florida and heading to NASA in the morning. Our flight was delayed so we didn't get in until about 9:15 pm. Maybe that's a good thing because the hotel is stuck in the past. The decor was super old, the pool was filthy, and it smelled like cigarette smoke everywhere. Furthermore, the staff wasn't very approachable. When asking whether we just left the keys in the box to check out, the man at the counter rolled his eyes at me like I should have known that. I'm glad we only stayed the night and not a minute longer. I don't know how the brand Wyndham is attached to this location.

The facility old . AC wasn’t Working . My room was 82 by the tine i came in at midnight . I had to switch rooms at 1 am

The pool was so rough that it tore our feet up to the point that our feet started bleeding and they don’t have housekeeping. Housekeeping didn’t even get the trash out of the room the next morning and I had to go to the laundry room to get more towels and wash clothes because they only had 2 of each and nobody was at the front desk to ask for them. And they only had 1 washing machine and 1 dryer and they didn’t work. I highly would not recommend staying there