Janice
March 18, 2024
The experience was horrendous. I got a package deal from *******--flight and hotel. The hotel was Sandyport Resort. Before the trip, I called the Sandyport Resort office to check on a shuttle from the airport and was told that since I booked a deal through *******, I was not entitled to a shuttle and that I would need to book a taxi from the airport. At that point, I realized that we were second-class guests. When we got to the resort,
we were shown to a room that looked like it need a lot of refurbishments. It had a kitchenette, but we soon found out that the coffeepot was broken and that the gas stove burners would not light. They replaced the coffeepot with another worn-out looking pot, but at least it worked. The gas was flowing but the burners would not light. Maintenance came with matches, so we could light the burners. The grout around the toilet was half gone and the toilet wiggled when you sat down and when you got up. Toilet holder had nothing to hold the toilet paper with, so the paper sat on the toilet lid. The worst thing about the room is that it had no soundproofing between our room and the connecting room next door. The couple had a 5-month-old baby and a 3-year-old child in addition to two grandparents. The first night the baby and 3-year-old cried most of the night. Even ear plugs didn't help. The remainder of the nights weren't much better. My advice would be to never get a package deal through ******* and to never go to Sandyport on a deal.