Canyon Cove Hotel and Spa

We did a day pass on a weekend and decided fo book 2 rooms the following week. Unfortunately we had a bad experience. We were told of our room numbers but only given 1 key as the other room was being fixed yet. Then when we made a follow up, we are being given a different room, which is far from the type of room we booked. We said we are willing to wait for the room that was assigned to us but, the receptionist keep on insisting a different room that’s either different room type or far from the other room we had. We repeatedly ask the reason why the supposedly room is not available however, the receptionist is not giving us proper answer. I asked if the current guest occupying the room extended their stay she said no. So then we said again that we are willing to wait to have it fixed as the room are convenient for us family as we were with a PWD. Only then she agreed. Then as we left, she run towards us saying our room is now available and ready. We didn’t go up the room yet as the children were excited to swim. We went up the room around 6-7pm and to our surprise, the delayed room was so dirty. Oil stained bedsheets. Hairs all over the floor and crumpled beddings. You know that the bedding were not changed and just folded back. The housekeeping supervisor cane to the room with us to see it personally. They offered different rooms but we decided to just let them clean the room. They changed all the beddings then. Said they are going to investigate and give us an explanation before we check out the next day but, we never heard anything from them. The place were ok. However, everything is like an add on. The inflatables, you need to pay separately. 499 per person for 2hrs. Food are expensive. They have like stalls of food by the beach and prices were x2. They have a fun room, usually come with the booking but, lucky us, it was not free anymore. They do not allow savory foods but snacks are allowed. Breakfast? It was ok but for the price of 600 per person? Not really. If the breakfast is not included in your booking, better to eat out. Not worth the 600. Overall, expensive stay but not worth the money.

Old facilities and rooms. Not so good food. Very basic customer service. Above all, long lines during check in and out.

Our experience was great; the beach and pool were relaxing. Our hotel room was good, and the hotel staff are friendly and helpful; however, the hotel breakfast was not at all. Their main dish was only longganisa and pancit. The food crowd wasn’t controlled because it was self-service; hopefully, they will try to improve this.

The toilet flash is broken Amenities lacking like hair dryer slippers Foods delicious

It was a very nice resort, staffs are friendly and very helpful.

We had a wonderful time at the hotel! The location was perfect — just a few steps from the beach with an amazing view of the sea. The room was clean, cozy, and well-maintained. The staff were friendly and always ready to help. I especially loved the food at the restaurant and the relaxing vibe by the pool. Perfect place to unwind and enjoy the beach. Highly recommended! 🌴☀️🏖️