When we arrived, we were honestly a little surprised by how positive the reviews had been. Our first impression wasn’t amazing. We actually asked to change rooms so we could have what we had expected which was a front-facing room with a balcony, as the view looked much nicer. The staff were incredibly accommodating and arranged this for us straight away. However, we quickly discovered that Cairo never really sleeps. The noise from the street carried on throughout the night and we barely slept, so the next morning we asked to move back to our original rooms instead. But again they really didn’t mind and dealt with our request.
Recommend you taking the back twin room if you need a quiet room. It’s large and has a decent bathroom.
Breakfast was simple but perfectly fine. There was a selection of cheese, sliced meats, bread rolls, fruit, coffee, and juice each morning. Nothing overly fancy, but enough to start the day.
What really made the experience stand out, though, was the staff. Every member of the team we dealt with was genuinely warm, friendly, and helpful throughout our stay. They were welcoming from the moment we arrived, happy to help with requests, and created such a lovely atmosphere that it completely changed our overall impression of the hotel. The customer service was honestly the best part of the experience and probably the reason so many people leave such positive reviews.
We felt so welcome we are definitely going back at some point. Thank you.
