The Westin Cairo Golf Resort & Spa, Katameya Dunes Reviews

The Westin Cairo is visually attractive with well-kept grounds, and the rooms are average clean and comfortable. However, my low rating is entirely due to the staff, whose behavior seriously undermined the experience. Rooms are not located inside the main hotel; they are spread across two-story buildings, requiring golf cart transport. Wait times are long, and on one occasion we had no choice but to walk from our room to reception and back, which is unacceptable, especially as there are no elevators. It gets very dark around those areas in the night. Winter stays are uncomfortable. The rooms are extremely cold, the heating system is only average, and the rooms are not soundproof. You can hear neighboring guests very clearly, and noise continued until 3 a.m., possibly from housekeeping or other guests, making rest impossible. Comfort was further impacted by uncomfortable pillows, forcing me to use my own, and bedsheets with visible marks. Our first room had a strong urine smell and had to be changed. The front desk experience was extremely poor, particularly with receptionists Mark and Omar Abed. We were falsely accused of carrying a “large knife” and pressured to open our suitcase, which I eventually did in the lobby. It became clear that the staff and bellman were only interested in going through our bags to see what was inside, not in resolving the situation professionally. The item in question was only a small fruit knife from a personal cutlery set. Most concerning was an offensive and culturally insensitive remark made by Mark, asking whether I had “brought a gun into Egypt,” which is completely inappropriate for guests from the WEST The bellman’s behavior was greedy and aggressive. When he realized no tip would be given, he dragged and damaged our branded suitcases, which is unacceptable. Another issue I noticed is that the staff follow you around asking for a positive review, whether at breakfast, during housekeeping, or elsewhere. This is a deliberate pressure tactic to get misleading reviews, and guests who feel forced to comply may unintentionally contribute to a misleading impression for others. Do not use the hotel ATMs, serious concerns remain. On a positive note, housekeeping management, Nadine, Shaima (operators), and Duty Manager Ahmed were professional and helpful. A visually attractive property with potential, let down by cold, noisy rooms, uncomfortable bedding, disorganized transport, and deeply unprofessional front desk and bell staff whose priority seemed to be inspecting guests’ bags and TIPS and pressuring reviews rather than helping them.

We stayed here for two nights on two separate bookings, We had requested on the first day of check-in to join the beds, but they had not done it on the first day, and neither on the second day. They came and handled it at 8:30pm on the second night. The TV was not working on the first night and they told me they would let the IT department fix it on the second day, but that did not happen either. When we were leaving for our day out on the second day, we told the reception to handle everything while we are away, I guess they completely forgot.

We've enjoyed an excellent stay. Westin's team went above and beyond to ensure our comfort, special thanks to Reem for her attentiveness, and extraordinary effort to arrange a birthday setup for our daughter. Planning to stay again and would highly recommend

Simply no 1vhotel in cairo. Strongly recommend

Nice hotel

Good hotel

Not the best. Staff are not well trained

Great experience. Best hotel in New Cairo.

All very nice

Spacious rooms, attentive service, and a plentiful breakfast

The room was very good

Egypt is a strange place, and I can't figure it out. It was almost 11 o'clock in the evening when I booked the hotel. I didn't notice that the hotel reservation could not be cancelled. I checked the next day after booking and found that the hotel was in New Cairo, dozens of kilometers away from the old city. The hotel booking time was December 6, 2024, and the check-in time was January 25, 2025. The two-day stay cost 4,777 yuan. After I found the problem, I immediately wanted to cancel it, but was rejected. I can't understand why I can't cancel it with two and a half months left. I communicated many times, but it didn't work. Now the trip is over, and I finally agreed to cancel it. This is the first time I have encountered such a thing. I can only give this hotel a bad rating for its service👎.

A very pleasant experience, perfect in every way. Special praise to the reception manager Abdel Fatah Mohamed for answering the phone even though he was on leave and leading an excellent team to find my lost coat quickly. Thank you very much 🙏👍👍 Highly recommended to stay and enjoy your holiday.

Facilities: great Hygiene: Very good Environment: Very good Service: Very good