Lochside House Hotel & Spa
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in New Cumnock

Lochside House Hotel & Spa

No.1 of 4-star Select Hotels in East Ayrshire
New Cumnock, New Cumnock, KA18 4PN, United Kingdom
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Located in Cumnock, Lochside House Hotel & Spa is within a 5-minute drive of New Cumnock Community Open-Air Swimming Pool and New Cumnock Golf Club. This spa hotel is 7.6 mi (12.3 km) from Dumfries House and 12.1 mi (19.4 km) from Ballochmyle Golf Club.Show More
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hotel overview picture
Amenities
Sauna
Spa
Massage room
Private parkingFree
24-hour front desk
Luggage storage
Bar
Restaurant
All Amenities
Property Description
Located in Cumnock, Lochside House Hotel & Spa is within a 5-minute drive of New Cumnock Community Open-Air Swimming Pool and New Cumnock Golf Club. This spa hotel is 7.6 mi (12.3 km) from Dumfries House and 12.1 mi (19.4 km) from Ballochmyle Golf Club.
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4.1/5
Very Good
Cleanliness4.1
Amenities4.1
Location4.1
Service4.1
All 52 Reviews
Surroundings
Airport: Glasgow Prestwick Airport
(21.0 miles)
Landmarks: Glenafton Athletic F.C.
(1.0 mile)
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Rooms

Guest Reviews

Services & Amenities

Policies

Luxury House, 2 Bedrooms, Hot Tub, Lake View
9

Luxury House, 2 Bedrooms, Hot Tub, Lake View

Bedroom 1:2 Double bed ● Bedroom 2:1 Queen bed ● Living Room:1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
TV
Lake view
Room Details
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Creoch Family Suite
5

Creoch Family Suite

1 Sofa bed and 1 Double bed
Non-smoking
Air conditioning
TV
Towels
Garden view
Room Details
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Classic Double Room
4

Classic Double Room

1 Double bed
Non-smoking
Private bathroom
Towels
Private toilet
Conditioner
Room Details
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Executive Family Room
4

Executive Family Room

1 Double bed and 1 Sofa bed
Non-smoking
Air conditioning
TV
Towels
Lowered sink
Room Details
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Classic Family Room
4

Classic Family Room

1 Double bed and 1 Sofa bed
Non-smoking
Air conditioning
TV
Towels
Lowered sink
Room Details
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Garden Family Room
12

Garden Family Room

1 Double bed and 1 Sofa bed
Non-smoking
Private bathroom
Towels
Garden view
Private toilet
Room Details
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Cygnet Suite
4

Cygnet Suite

1 Double bed and 1 Sofa bed
Non-smoking
Private bathroom
Towels
Private toilet
Balcony
Room Details
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Lowes Suite
2

Lowes Suite

1 Double bed
Non-smoking
Private bathroom
Towels
Private toilet
Balcony
Room Details
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Executive Double/Twin Room
4

Executive Double/Twin Room

2 Single bed or 1 Double bed
Non-smoking
Private bathroom
Towels
Private toilet
Conditioner
Room Details
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Guest Reviews

4.1/5
Very Good
52 reviews
Verified Reviews
  • Cleanliness4.1
  • Amenities4.1
  • Location4.1
  • Service4.1
Average for similar properties in New Cumnock
Most Mentioned
AI Summary
Consistently praised friendly, professional staff. Fantastic location with beautiful views. Extremely comfortable beds and spacious, well-furnished bedrooms with balconies.
m‍i‍c‍h‍e‍l‍l‍e‍ ‍L
December 13, 2024
Absolutely Beautiful serene place to be with colleagues who are also good friends we all had a fantastic time away before we all work over the festive period! ( We all work in a Care Home) we decided on a lodge this year, and it’ was bliss! Loved every minute l! Definitely coming back next year!
J‍o‍h‍n‍ ‍C
December 2, 2024
Booked a a cottage for 12 looked nice at first glance, but when you take a closer look we found dirty marks on pillows, leaking tap had to put a towel on floor, stains on mattress of pullout bed, broken bed light, chips in furniture, a tear on bed, little bits of wallpaper coming off, was not impressed for amount they were charging.
Q‍2‍0‍2‍9‍I‍Q‍t‍e‍r‍r‍i‍s
September 25, 2024
We were given gift vouchers for a stay and decided to use them for a stay which included dinner and breakfast. We had a garden suite - the room was nice with a big comfy bed. We arrived around 2.30pm and headed straight to the spa. To use the spa facilities outwith the times of 7pm-9pm it was £10pp. We were given a towel each and shown where to change and enter the spa. We were told that robes and slippers were only offered to those that had booked a treatment. The spa itself is pretty underwhelming. A “vitality pool” which was just a large jacuzzi with broken tiles and buttons held on by tape. And a sauna and a steam room that were turned up far too hot, you couldn’t sit down without risk of burning yourself. After spending 45 minutes we decided we had enough and headed back to the room to chill before dinner. Dinner was good, the food well presented and my partner even saying it was one of the nicest rack of lamb he had tried. (See photos) Unfortunately, within half an hour of finishing our food and being back to our room after dinner, I was violently ill. Whether this was food related or not I will never know but let’s just say I’ve been put off haggis and black pudding for a long time! For the prices charged I definitely think you can stay at a lot nicer facilities with so much more to offer (check Ribby Hall Spa nr Preston - amazing!!). Unfortunately I had a terrible time due to illness but all in we were both really underwhelmed at the facilities and would not return.
E‍s‍c‍a‍p‍e‍5‍0‍6‍7‍8‍9‍1‍4‍5‍8‍7
March 12, 2025
Great location, great food, SPA staff are amazing but service in restaurant lacking some fine details. Some of our order was wrong/missing and seemed like training wasn’t up to scratch. While my wife was having a SPA I waited upstairs in the coffee lounge. While the staff were very polite and friendly they never came near me. I had to go to the bar several times to order what I wanted. One couple left 20 min after when no staff came near them. Maybe more staff is the answer. Would it put me off going back??? As I said staff were very polite and welcoming. Maybe they are just new. Well worth a trip!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 9, 2025
We booked one of the lodges for my friends hen. The package we had included dinner on the first night one treatment each and two nights. Given the per person rate we paid I would say it was a great deal. lovely lodge - great that they have a treatment room in the lodge so you do not need to go to the main hotel. Treatments great, food lovely on the first night we ate in the main restaurant. I have been to Lochside a few times but this is the first lodge booking. I will be back.
P‍a‍v‍i‍j‍e
August 29, 2024
Location beautiful. Lovely restaurant with beautiful surroundings. Food very good with excellent service. Ample parking and lodges available to rent. Golf course next to hotel. Easy to find as just off main road. Spa facility and hot tubs onsite. Ample stocked bar.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 24, 2025
I didn’t write this view at the time but it still annoys me every time I think about or go to Lochside so thought it would be worth posting as a heads up to other families that might find themselves in the same boat. Lochside is great staff are generally great food is great and it’s a real star for East Ayrshire. The word of warning would be we hired the Glen Coal Suite for my sons Christening Lunch and Party, lunch was great but the music was only allowed to be background music only as it’s directly above the spa, this wasn’t explained at the time of booking as at one stage I was looking at getting a dj and even went to test the venues music would be loud enough with a playlist on my iPad through their sound system so it was disappointing to find that out for the first time on the day, the staff were generally good about it however one in particular was awful full of her own self importance and was clearly sent out to stop me complaining about it she was aggressive cheeky and certainly shouldn’t be involved at the front of house in the service industry coming out with chat like you booked the wrong room despite chat pre event around djs and even testing the sound volume with their staff midweek, she put a damper on it for me luckily I kept the discussions between me and her so it didn’t really impact any of the other guests as unlike her I’m blessed with tact I think some of her colleagues seemed embarrassed by her behaviour, All this aside Lochside is still a great venue for any event I just wouldn’t book the Glen Coal suite for a party with music and dancing
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 24, 2025
Check in - we had called days prior to request an early check in as had a wedding in the venue had to get changed and ready. This was agreed on the phone. We turn up and told this is not the case. We did get in 30 mins early so around 12.30 (normal check in is 1pm) - reception a bit frosty about this Room - nice layout. However, a bit tatty and needing updated and things fixed. We were in room 6. Mirrors chipped, ceiling had multiple marks looked really run down considering this was near £200 a night room. Shower was good. Towels good. Extractor fan not working and noisy all night - we had a shower and couldn’t use any mirrors as the condensation was that bad and wouldn’t go away. Beds comfyish - it’s 2 divans put together one was mismatched height so small bump. Noisy at night can hear most things in the hallway (suppose expected). Window was leaking water over night woke up stepped in small puddle. Informed reception no one turned up - close to check out suppose. No face clothes in room. The biggest issue —- room keys —— they deactivate and they will gaslight you to say it’s your fault. Everytime I left the room I had to get it reactivated everyone commented on it being a nightmare Food was nice and drinks ok Overall wouldn’t stay again

Services & Amenities

Spa
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 11:00

Front desk hours: 24/7

If you will arrive outside of check-in hours, contact the property in advance

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
StyleSet menu
AgeFee
Children 17 years old and under
£7.50 (approx. $9.70) per person
Adult
Set menu:£10.00 (approx. $12.94) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

  • Cash

Property Description

  • Number of Rooms: 32
Located in Cumnock, Lochside House Hotel & Spa is within a 5-minute drive of New Cumnock Community Open-Air Swimming Pool and New Cumnock Golf Club. This spa hotel is 7.6 mi (12.3 km) from Dumfries House and 12.1 mi (19.4 km) from Ballochmyle Golf Club.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a hot tub and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.

Satisfy your appetite for lunch or dinner at Afton Resturant, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Featured amenities include express check-out, a 24-hour front desk, and luggage storage. This hotel has 4 meeting rooms available for events. Free self parking is available onsite.

Make yourself at home in one of the 32 air-conditioned rooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Frequently Asked Questions

Which popular attractions are close to Lochside House Hotel & Spa?

Lochside House Hotel & Spa nearby attractions include Glenafton Athletic F.C., 1.0 mile from your search (straight-line distance).

Where is Lochside House Hotel & Spa located?

The hotel address is New Cumnock.

Is Lochside House Hotel & Spa pet friendly?

No, pets are not allowed at Lochside House Hotel & Spa.

How much does it cost to stay at Lochside House Hotel & Spa?

Prices at Lochside House Hotel & Spa are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What are the check-in and check-out times at Lochside House Hotel & Spa?

Check-in at Lochside House Hotel & Spa is 14:00, and the check-out time is until 11:00.

About This Property

Nearest AirportGlasgow Prestwick Airport
Distance to Airport33.72KM
Average Price FromUSD305
Hotel Star Rating4