Lochside House Hotel & Spa

Absolutely Beautiful serene place to be with colleagues who are also good friends we all had a fantastic time away before we all work over the festive period! ( We all work in a Care Home) we decided on a lodge this year, and it’ was bliss! Loved every minute l! Definitely coming back next year!

Booked a a cottage for 12 looked nice at first glance, but when you take a closer look we found dirty marks on pillows, leaking tap had to put a towel on floor, stains on mattress of pullout bed, broken bed light, chips in furniture, a tear on bed, little bits of wallpaper coming off, was not impressed for amount they were charging.

For a friends 50th 4 of us stayed for 2 nights. Two rooms for two friends sharing. Wow what a lovely friendly hotel. Food was absolutely beautiful. It was lovely and sunny at the weekend which helped but the views and scenery were gorgeous. But best of all was the spa! We had the hide and seek package! What a great offer and we will definitely be back. Hopefully catch a good deal in the future. I would recommend.

Great location, great food, SPA staff are amazing but service in restaurant lacking some fine details. Some of our order was wrong/missing and seemed like training wasn’t up to scratch. While my wife was having a SPA I waited upstairs in the coffee lounge. While the staff were very polite and friendly they never came near me. I had to go to the bar several times to order what I wanted. One couple left 20 min after when no staff came near them. Maybe more staff is the answer. Would it put me off going back??? As I said staff were very polite and welcoming. Maybe they are just new. Well worth a trip!

Location beautiful. Lovely restaurant with beautiful surroundings. Food very good with excellent service. Ample parking and lodges available to rent. Golf course next to hotel. Easy to find as just off main road. Spa facility and hot tubs onsite. Ample stocked bar.

I didn’t write this view at the time but it still annoys me every time I think about or go to Lochside so thought it would be worth posting as a heads up to other families that might find themselves in the same boat. Lochside is great staff are generally great food is great and it’s a real star for East Ayrshire. The word of warning would be we hired the Glen Coal Suite for my sons Christening Lunch and Party, lunch was great but the music was only allowed to be background music only as it’s directly above the spa, this wasn’t explained at the time of booking as at one stage I was looking at getting a dj and even went to test the venues music would be loud enough with a playlist on my iPad through their sound system so it was disappointing to find that out for the first time on the day, the staff were generally good about it however one in particular was awful full of her own self importance and was clearly sent out to stop me complaining about it she was aggressive cheeky and certainly shouldn’t be involved at the front of house in the service industry coming out with chat like you booked the wrong room despite chat pre event around djs and even testing the sound volume with their staff midweek, she put a damper on it for me luckily I kept the discussions between me and her so it didn’t really impact any of the other guests as unlike her I’m blessed with tact I think some of her colleagues seemed embarrassed by her behaviour, All this aside Lochside is still a great venue for any event I just wouldn’t book the Glen Coal suite for a party with music and dancing