Guest User
January 7, 2024
Stayed for 4 nights in Dec 2023 with family. The pros: 1) Place is in the heart of the city - easily accessible to all important destinations. 2) Is moderately priced for the quality of rooms/ services. 3) Staff are friendly and polite. The cons: 1) Rooms definitely need refurbishment - broken handles, latches, light fittings, toilet fittings etc. Different type of quilts, towels, chairs in the same room were disappointing to note. 2) The catering contractor definitely needs to be replaced/ urged to improve services - staff deployed were woefully untrained and discourteous. 3) Breakfast buffet spread and quality could be much better. Dishes served were salty & oily with no flavour. In winters we had to constantly keep demanding warm water. 4) HK needs to be more professional - placing only one towel, non-replacement of tea/ coffee consumables (in fact the kettle in our room was burnt and not functional).