The Grand New Delhi Reviews

The hotel staff's response is too poor This is a hotel reservation for customers on a business trip to our company, but if they don't answer the phone, they hang up in the middle. It's not a 5-star hotel service. I'm very disappointed

Was a good hotel. Big and lot of amenities! Food was excellent- convenient location. Will recommend to stay!

Good location, friendly staff. Everything was excellent except the aircon in my room that didn't go below 21.5 degrees. But I never complained so it wasn't fixed. The hotel even gave me a change for the currency whenever needed. Uber pickup is right outside the main door, so was very convenient. All big malls are right next door.

I love the vibe pf hotel. Rooms are old. But food and lobby is better

Great garden..... Amenities poor.... Food mostly Indian..... Average quality... Need lots of progress and focus on hygiene...

Good location and save me a lot of traveling time

Room was big and clean. Bed and pillows nice. Staff was so nice and helpfull. The duty ***ager organiced taxis and gave phone number if something happens during the day and I needed help. Food in the hitel restaurant was good.

My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through ******* that they might not see this and have to charge you again.

the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.

Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.

Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.

Shower room to old. For shower 🚿 broken a little You should change it...

Run down rooms Bored staff

I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests