New Haven Village Suites

Keep it up

Our assigned room had a boarded up window still showing broken glass, mold in bathroom around tub, damaged (chewed?) headboard, rusted and dirty air vents, stained furniture, stains on carpet (blood?) and to top it off there was a urine puddle in front of toilet. When I called the front desk about the condition of the room, I was told there was no one to clean it and that I could go to the front desk and get some gloves and cleaning spray if I wanted. When I asked for an adjustment to our bill she said she could not give us one. When I asked for a manager I was told the manager left at 4 pm and that she was the only person on premise. When I asked what time manager would be in tomorrow she said she didn’t know if one was coming in because it was the weekend. The receptionist could not have been less helpful. I know she could have contacted someone because she called someone when she couldn’t find our reservation and they told her what to do. She told us twice the place was sold out…I am doubtful of that because only about 25% of the parking spaces are occupied. This place was disgusting. We literally slept in our clothes that we wore all day. We didn’t want to open our suitcases. We only brought our suitcases in the room because the property was in a sketchy area, it was rather dark and we were concerned about theft of bags if we left them in the car. This place was a HUGE disappointment after an 8+ hour drive from Washington DC. It is the worst place we EVER stayed in. If we hadn’t been so exhausted and if it had not been dusk, we would have searched for another hotel.