Loft 523

The shower did not have enough pressure so it was hard to feel clean/get soap out. Another friend's shower had too much power and sprayed hard in multiple crazy directions. The vanity mirror light did not work in most of the rooms our friends had but it did in ours. And the lighting in the rooms is very minimal so that mirror is necessary. The street was sometimes closed off due to construction so Lyft drivers were easily confused, but sometimes it wasn't. We woke up one morning at 8 am to the sound of a jack hammer right outside the window. It didn't stop that morning but the lady at the front desk did call and make sure it didn't happen again which we very much appreciated. When we checked in, there was a water station in the lobby. It broke and they did not set up another one, but said we would need to go to the main hotel to get water. There were a lot of negatives but the rooms themselves are very large and lofty (as the name suggests). It has a TON of potential but needs better service/management.

The noise from the street—beeping garbage trucks early in the morning, incessant car honking, late night drunkards yelling and cursing—all conspire to keep you from getting a restful sleep. The room bizarrely only had sheer curtains which not only prevented privacy , but also contributed to lack of sleep.

The property has many cool looking features about it. It's a great renovation of the space, and the rooms look very cool. We had a deck which was a nice feature, but the furniture on it was in rough shape, our tv had been damaged so basically unusable, the door did not open/close well so you had to slam it with your shoulder, and the toilet refill mechanism made a constant filling noise and needed replacement. The staff were very nice and helpful, but clearly some issues need tending to.

The shower and A/C could have been more effective but overall, the stay was wonderful! The hotel and room was clean and comfortable. The staff were excellent. We truly enjoyed our stay.

Nice quiet and was walking distance from everything in the CBD I’m a local and I loved it for a quick little get away. The tub was the true staining star. Love the huge mirror and studio lights

Pay the same or less and stay somewhere nicer. First, the room I booked was NOT what was pictured. Looked nothing like it. Every room advertises a pic of a big bathtub in their listing but ours didn't come with one even though that was the main reason I booked it. The bathroom was pretty gross. It had this gross black stuff all over the mirrors. Half the towels were stained. And the shower head was trash. It also takes forever to get hot water. The room has a mini fridge but no microwave. The floors are broken concrete. You can't roll the window shades to look out which is fine because the "city view" is an alley with a dumpster. The mattress was hard as a rock. The tiny tv they have in the rooms are one the side of the bed instead of in front of it. Literally the ONLY good thing were the pillows. They were fluffy. I tried reaching out to staff 3 times during our 2 night stay and got nothing. And there's no staff there the majority of the time so no one to speak to directly. I was so excited for our stay based off the pictures but pretty much all of it were pictures of their main hotel. This hotel is the side chick/great value version of the main hotel. It was also advertised that you get $130 in tour credits with your reservation and that's not true. We never received anything and when I reached out about it all I got was crickets. Me and my husband were so disappointed. We love visiting New Orleans & this trip was to celebrate our anniversary so it was a huge let down.

Pros and Cons: First Pros: location, clean and spacious room. Cons: Check-in instructions were missing from ********** (screenshot available).The hotel's front door was locked and no one was in the lobby. Check-in instructions would have stated check-in is 1/2 block away at another hotel. The staff did not answer the phone after repeated calls for assistance. Another guest leaving Loft 523 told us where we needed to go for help. 2nd issue - assigned room 1: no window coverings for privacy or to darken the room for sleep. They moved us to another room. 3rd issue: 2nd room had window covering for privacy, but did not block the street light at night nor the morning light at 6am. 4th issue: 2nd room's shower and tub both needed repair. The shower heads came out as a mist with no downward direction (clogged). Upon check-out, I advised the front desk clerk to have maintenance attend to the bathroom issues. We dealt with the inconvenience as we did not want to move to a 3rd room (assuming one was available)