Holiday Inn Express Hotels in New York

This was the worst experience I’ve ever had at a Holiday Inn! I usually choose this hotel chain for its service quality, but this stay was incredibly disappointing. I booked a Standard King Size room for two nights. When I checked-in at night, I received my key card and went to my room, only to find that it was a basement room with just a tiny window, not the large window room I had booked. I immediately went back to the Front Desk to request the correct room, but the staff told me that it was already full and only this room was available. I asked why they didn’t hold the room I had booked since I should be getting what I paid for. Their response? ”Because you arrived at night.” This excuse made no sense at all! Then, another staff member (curly hair) walked over, mumbled complaints, showed an upset attitude, and finally said she would move me to a new room—but only for one night. The next day, I had to move back to the standard room. The way she handled the situation was extremely unprofessional. A staff member should never complain or show frustration in front of guests! The next morning, my husband and I brought our luggage down and returned our key card as instructed. However, a different staff member told me that I could actually stay in the same room. So, I placed my luggage back in the room again and went out for the day. Before leaving, I specifically informed housekeeping to clean the room. When I returned that night, I couldn’t access my room. After going back to the Front Desk, the staff told me that the room I originally booked was full, meaning I had to stay in the same room again. Worst of all, when I finally got back inside, the room had not been cleaned at all, even though I had requested it in advance! Overall, this was the worst Holiday Inn experience I’ve ever had. The management was disorganized. This stay completely changed my perception of the Holiday Inn brand. I would never recommend this hotel!

A relatively new hotel not far from the subway and quite safe. The front desk service attitude is quite good. It's just that the rooms facing the road are a bit noisy in the morning. It is recommended to ask for a room not facing the road

All staff were welcoming and professional throughout the 1 week stay. Room was reasonable size and had a small work station which doubled as a meals station. Great long view over the First Calvary Cemetery (the largest Cemetery in the US, with over 3 million interred) across to the city.

This place was really good. The property was clean. The breakfast was good. The beds were comfortable. Everything was clean and well kept. Parking is hard to find so dont leave after 9PM other wise you will have to park outside, which is not as secure.

The location is great, 7-8 minutes walk from the train station, long-distance bus station, and subway station. It is also close to Times Square and the Empire State Building in Midtown Manhattan. The overall facilities of the hotel are not that new, and the rooms are a little small. There were working vehicles passing by on the street outside in the middle of the night, and it was a bit noisy due to poor sound insulation. Some reception staff had a poor work attitude and ignored us. The free breakfast was average, especially if you eat it every day, you can't eat it later. You can consider nearby Paris Baguette, McDonald's and Starbucks. It is within a 10-minute walk to

Perfect Location! Clean rooms and lots of breakfast options! Free water bottles from reception, which is really great! Receptionist were very helpful! Will definitely be back and recommend! Worth every penny!

Excellent location. The breakfast is good enough to start your day. Front desk staff is helpful and responsive. Parking is nearby but a bit expensive, just slightly lower than the typical rate in Manhattan. Don’t forget to validate your ticket at the front desk in hotel before getting your car.

The hotel itself is really nice. The staff is really friendly and helped me figure out how to get to where I needed in the city. They also offer free toiletries such as razors, toothpaste, toothbrushes, etc. if you forget them. The room was clean and had a nice tv. Only downside is that it’s not in a perfect location. By no means is it terrible, but it’s a couple of blocks from the train station in a neighborhood with quite a few homeless people. Overall, I still felt safe though.

The hotel is more than decent, with an excellent breakfast and a good variety. The location is perfect for reaching any destination in New York by subway, and the neighborhood is very quiet at any time of day. There are supermarkets, restaurants, and everything you could possibly need. The bathroom is stocked with shampoo, conditioner, shower gel, hand soap, and even body lotion, four towels per person, a coffee/tea maker in the room, and free water for guests. Highly recommended!

The hotel was good overall. It says parking in the hotel details but that is NOT true. We circled the block for a long time then ended up having to park a couple of blocks away then walk to the room. If you have parking as an amenity then it should be places to park. The room was clean but the chair in the room had spots on it and the ac kept turning off at night. The bed was pretty comfy and housekeeping was very nice. They didn’t clean the room the next day. Breakfast was ok