New York Hilton Midtown

I travel internationally frequently, and this is, without a doubt, the worst hotel I have ever stayed in. 1. The front desk staff were incredibly rude. I booked a more expensive room with two beds, but when I arrived, they said it wasn't available and only offered a sofa bed. Their attitude was basically 'take it or leave it.' 2. When I booked, there was a price difference for various room types, but they claimed there was no difference, implying all rooms were the same. 3. I reluctantly agreed to stay, and the front desk said someone would come to set up the sofa bed... no one ever came all night. When I called, they just told me to wait. 4. They charge for luggage storage at the front desk. 5. The overall attitude was absolutely terrible, just awful. 6. While tidying the room, I found something resembling a syringe. It was near where the sofa bed opens up, which was quite unsettling. 7. The elevators were very crowded, and many were out of order for maintenance, leading to long queues.

Arrived at midnight, and the hotel didn't provide the king-size room I booked, saying they were fully booked. They gave me a twin room instead and said I could switch rooms the next day. There was no explanation given during check-in. The front desk service definitely needs improvement!

The room was quite spacious. Being on a middle floor, it wasn't too noisy. The facilities are pretty much what you'd expect from a 4-star hotel in Beijing from the late 90s. It had a bathtub with a showerhead, and as often happens, the bathtub didn't drain very well, but it didn't stop me from showering. On my first day, the hotel had no hot water, which was a real shame; it only came back on at 6 AM the next day. They don't provide slippers or toothbrushes, but they do have shampoo, conditioner, and soap. The service was generally quite routine, though the room attendant had a better attitude. They also charge for luggage storage.

The location is super convenient, right next to MoMA. From the window, you can see the Steinway building – I wonder if Leo DiCaprio lives there! The hotel is a bit old, and even with renovations, it still feels dated. The 1.3-meter bed was a bit too narrow for my liking. What really stung was that I booked it for over 2000, and on the day of check-in, the price dropped to 1120. Heartbreaking!

The hotel has a great location, making it easy to get to attractions, and it's quite large with many rooms. It's an Air New Zealand crew hotel. The bathroom doesn't have a handheld showerhead, and the window overlooks office buildings. The elevators are smart and auto-assign. The air conditioning is very noisy.

The elevators were almost always a long wait. The room was old and the bathroom was tiny; there was barely any space to put my toiletries or makeup bag. I suggest the hotel provides an external chair or even a small vanity mirror. The hotel staff, however, were very friendly. The lobby was always crowded and noisy.

The room was completely empty, no mini-fridge, nothing at all. I even found someone else's shoes in the drawer, which makes me think it hadn't been cleaned at all. The room door lock was broken, and even after calling for someone to fix it, it still wasn't repaired. Every time I needed to open the door, I had to call for help. I booked a king-sized bed room, but ended up with a twin room. This is truly speechless!!!