The Box House has plummeted downhill since we first stayed there several years ago. The staff are generally unhelpful, and treat guests as inconveniences. On the last night of our stay, the bed broke while we were sleeping at 1:15 a.m. A staff member came up took away the slats and the broken part, and said there were no other rooms available. Basically, tough luck guys. We slept on the mattress under the frame on the floor. The next morning we asked about a refund for the night. One of the front desk clerks smirked "Well, you weren't hurt." No apology. No refund, full or partial. Just a free late check out and a big FU. It pains me to write this review. This was our fourth or fifth stay there, and we once loved this place. But the attitude of the management and staff has really deteriorated.