The Westin New York at Times Square Reviews

The location is fantastic, just a 3-minute walk from Times Square. There's a supermarket and restaurants right downstairs. However, you have to ask the front desk for some small items in the room.

Beyond its good location and a decent lobby, this hotel completely misses the mark on Westin standards. The room was small, but it was the outdated facilities that really stood out—the sink stopper was broken, and the hot water couldn't be regulated. Soundproofing was terrible; you could hear every conversation in the hallway clearly. For two consecutive days, the changed sheets had stains, and the gray blanket on the bed looked visibly dirty. The room's cups always seemed unwashed. While the staff's attitude was okay, my overall experience was extremely disappointing.

Nice 4* hotel closed to popular Times Square and Hard Rock cafe with easy access to lots of food and amenities. City Subway is just 2mins walk from the hotel lobby Helpful staff and room is comfortable and clean Got free pass for general admission fo American Museum of Natural History Will stay at this Westin again in next visit to NY

The hotel's location is excellent and convenient. The bed was super comfortable, I slept right through until checkout the next day!

Excellent location, and the high-floor corner room offered fantastic views. It was also relatively quiet. Breakfast was delicious. The service was a bit bizarre; they rambled on with some nonsense, with a subtle hint of superiority. In the end, they overcharged me $20 when returning my deposit, and it was never resolved.

Everything was amazing. Hotel is in an amazing location and room is very nice

The location is perfect. Just walking distance around times square. Food and bakery surrounding the hotel. Very convinient. Will come again next time

Facilities: Excellent Cleanliness: Very good Ambiance: Beautiful Service: Excellent

We booked a room with city view. They gave us a room with window and there was no city view. Something blocked our window view and they did it on purpose. They usually give trip.com or *********** customers on the same floor which blocks the window and blocks the city view.

Very convenient location, comfortable rooms, and lots of Chinese restaurants nearby.

Good service, clean rooms. The area is bustling with shops and restaurants, and it's just a block from Times Square.

The cleanliness was really subpar. The bathroom hadn't even been properly cleaned, and the bedding was so questionable I didn't feel comfortable sleeping. Overall, this was the worst hotel experience of my trip.

Overall, it was good. I asked for some amenities once, and though they promised to send them up, they never arrived. The location was very convenient for getting around.

Great location, but the service was terrible. We waited two hours just to get water and a toothbrush. Also, there's no key card access for the elevators, which made us feel unsafe.