InterContinental Hotels NEW YORK BARCLAY by IHG

The room was very comfortable, clean, and tidy. I was pleasantly surprised by how quickly the front desk staff handled check-in. The hotel is grand and spectacular, making the trip totally worthwhile. It feels very safe, and the facilities are excellent.

The breakfast selection was fantastic, featuring congee, raspberries, blackberries, blueberries, salmon, cheese, various yogurts, and even dumplings. Of all the hotels in New York, this one likely caters best to Chinese tastes. I was particularly pleased to be able to enjoy two bowls of congee for breakfast. Plus, the room was very clean.

This stay left us with mixed feelings. Our family of four (three adults, one child) had reserved two rooms with 1.6-meter queen-sized beds. However, upon check-in, we were assigned two standard rooms with only 1.3-meter beds. After contacting Ctrip to mediate, the price difference was refunded. The hotel's location is excellent, but the facilities are outdated, and there was an unpleasant odor.

An additional facility tax was charged on top of the booking. I've never encountered this before, and it made for a very poor experience.

I booked a room for my client, but the reserved room was not provided. Instead, he was forced to share a room with other guests. Furthermore, there wasn't enough breakfast available in the morning. I expect to be compensated for these significant oversights, but I've received no progress or resolution on this matter so far.

I booked a room with 1.6m twin beds, but the actual beds provided were only about 1.35m. (I've discussed this with Ctrip's assistant, but we're still unsure about the source of the problem). Even with the air conditioning on, the room had a persistent, foul odor, somewhat like sweaty feet. We were promised complimentary breakfast for two, but were still charged for it; Ctrip's assistant is currently actively working to resolve this. Not recommended if you're traveling with children.