The Bklyn House Hotel

Location: Close to subway stations, with easy access to various places like Manhattan, and nearby supermarkets, delis, and markets. 24-hour tea and coffee available in the basement. Rooms are cleaned daily. Staff is friendly.(based on 23 reviews)

We stayed at this hotel for Valentine’s weekend and it worked well for what we needed. The room was fairly clean—nothing fancy, but comfortable enough since we were out most of the time and really just came back to sleep at night. The front desk staff was friendly and welcoming, which we appreciated. The location is a big plus: it’s close to the train and within walking distance of many great food spots. Parking was a bit difficult, which was the only real downside, but overall it was a convenient and pleasant stay for a short getaway.

I stayed at Brooklyn House and the place itself is okay. However, my experience with the front desk staff during the morning shift was not good . The front desk staff needs improvement in communication and customer service. The staff did not greet new guests and was not very welcoming. When I asked questions, they did respond, but the explanations were not clear, which caused misunderstandings. The staff asked for my guest name, but even after I gave my complete name, they repeatedly said it was not in the system. Even my booking number could not be found, despite me showing the booking confirmation. I am not sure if this was a system issue or a staff issue. It was only after I mentioned that I booked through Trip.com that the staff finally acknowledged and agreed. This experience was stressful and could have been handled much better with clearer communication and better assistance.