On the first day of check-in, the TV in the room was broken, the phone was broken, and the toilet was broken. I asked to change the room, but was told that I could only change it in the afternoon of the next day. The next day I changed a room, the phone was broken, the kettle was broken, and bedbugs were found on the bed! I asked to leave the store early, but was rejected, and asked Ctrip to intervene. Ctrip first told me that the store would reply in a few hours (because Ctrip is also through a third-party intermediary), and then a few hours, and then a few hours, until I checked out two days later. After I left the store, I contacted Ctrip's customer service, and the customer service said to me, "Why didn't you leave the store two days ago?" Ctrip has been delaying and not dealing with it. If I leave the store, will Ctrip give you a full refund?
Summary: Garbage hotel ➕ irresponsible third parties ➕ unprofessional Ctrip customer service, stay away from this hotel, don't expect Ctrip to do anything except earn rebates.
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