The Benjamin Royal Sonesta New York

The hotel staff was spectacular, from the doorman Jonathan to the housekeeper Bebe! They had a balloon, signed card and gift waiting for me on my room to celebrate my 55 th! The only disappointment was there was no deep soaking tubs on any level but the penthouse. I needed a tub to soak my broken ankle in Epsom salts I brought with. The front desk tried to move me to appease me very sweetly, but after understanding my need offered the penthouse, but I couldn't afford it. Great location to catch M50, M101, M102, M103 buses and subway, any taxi! The M103 takes you door to door to Chinatown and little Italy!

I did have to request a pillow twice and there are no in and out privileges on parking. Otherwise staff and facilities were awesome.

The spa was terribly managed. Tried three times to make an appointment. Twice I was told i'd get a return call in 5 minutes. I never got any responses. You get a $20/day food/bar credit as an ammenity for your $45 resort fee for food and drinks that are about twice that amount overpriced. For a 4 star hotel, I was unimpressed. For this price range of hotels, there are many many better options in NYC.

Our room was spacious with a good amount of space to put our belongings into the closet and dresser drawers. Loved the microwave that allowed us to warm up food and drinks. It was convenient to various eating establishments and a sundry store that allowed us to purchase things on the run. It would have been nice if there was a clock in the room (other than the tiny one on the microwave way at the front of the room). Grab bars in the shower for older people to prevent slipping would have been a great addition.

Excellent credits on in-room mini bar purchases AND restaurant dining. Umbrellas loaned free on rainy days. Hotel Black Car available to airport at rates better than Uber or cab. Comfortable and cozy Lobby for lounging.

For an older hotel I found this place very enchanting with extra unexpected touches like a full refrigerator in the room. Conveniently located close to Rockefeller Center. The restaurant was OK, not great.

Daily mandatory fees were ridiculous, making us pay for things we did not need. They had an additional $15/day for the mini bar frig in the room (inside a regular frig)!! They also charged an extra $20/day to use in their restaurant! These are absolutely frivolous money making schemes that insult the guest staying. This cheapens up a nice old hotel, which is extremely sad! Management needs to change these cheap tactics or risk losing their customers!

The staff is the best. The food was beyond anything I expected. The doormen were so helpful and friendly. You can't go wrong in this hotel.