Hampton Inn Newark Airport

I rarely leave reviews, but this experience at the Hampton Inn Newark Airport was so unacceptable that I feel obligated to warn others. During my stay, I discovered a roach in my room around 12:30 a.m. Let that sink in. In a Hilton-branded property, at that hour, when all you want is rest. This was not a minor inconvenience—this is a serious cleanliness and health concern. What made matters worse was how poorly the situation was handled. After reporting the issue, I was left waiting for approximately 25 minutes with no clear communication on what was being done. Eventually, I was told I needed to change rooms—at 1:30 in the morning. No urgency, no real sense of care, just inconvenience on top of an already disturbing situation. As a longtime Hilton Honors member, I have stayed at many Hilton properties and have never experienced anything like this. This was far below the standard that Hilton claims to uphold. Even more disappointing is what happened after. I was told that the front desk manager would follow up within 24–48 hours. That call never came. No acknowledgment. No accountability. No effort to make this right. This is what truly turned a bad experience into a terrible one—complete lack of follow-through and customer care. I have photos and video documenting the condition of the room, so this is not an exaggeration or misunderstanding. This is exactly what happened. If you are considering staying here, I strongly advise you to reconsider. Cleanliness, responsiveness, and basic customer service should be non-negotiable—yet this property failed on all three. I expected better. You should too.

I am a huge Hilton fan, and have been for 10 years. This property was TERRIBLE, from the stay to the management to the guest "services". I asked for extra pillows at check in, and have done that at over 637 Hilton properties over the years and have NEVER been told no, this lady told me that 4 was enough and that I will "be fine". I told her I have a medical condition and would like extra pillows, per their website policies, and she said "no". The only way I could get extra pillows was to downgrade to 2 double beds, which I was forced to do. I had an issue with my A/C in my room, and they were unable and unwilling to do anything about it, nor fix it. I was stuck with it and had a horrible night's sleep. Upon leaving the hotel in their complimentary shuttle, the hotel had signed up more people than the van could hold, so they were asking people to sit on each other's laps, and I had a stranger sitting in my lap on the way to the airport. I brought this to the attention of Mina, the manger, and he told me that all of this was avoidable and that they would make note for "next time", but there was nothing else they could or would do, no refund and only 2,500 points, which comes out to $10. I continued to ask him why no refund, when their Hampton guarantee is "if a guest is not 100% satisfied with their stay, they do not have to pay". He refused, said he knew what I was "up to", and then told me to get over it, and hung up on me. Hilton Corporate was no better and refused the refund as well, stating this is not an abnormal stay. 0/10 would not recommend. Look out for Mina the manger, hes a special one.

I booked this hotel through Delta with my flight. Never booking with them again. The airport shuttle driver to Hampton Inn was one of the rudest men I have ever met (the other two were drivers in Italy). This was not a 'welcome to New Jersey' feeling. My room was number 216. After seeing the room, I went to the desk and showed them a photo of my 'view'. They were not concerned and though the hotel was nowhere near capacity, the front desk did not offer to move me to a better room

Very disappointed in the management and lack of responsiveness from this hotel. The date of our arrival, our plane was very very delayed and while it was almost canceled, ended up arriving at 4:15 am the next day. Luckily we were able to switch flights to the next day for a 9am take off. Called the hotel to see if we could cancel the reservation due to us not being there and if we stayed on our original flight, not getting in until after 5 am. With a 10 am checkout, that didn’t seem to make sense. We were told to send an email to the manager to explain the situation since he is the one that issues refunds. Email was sent, follow up email was sent, neither of them were responded to. 2 phone messages- non returned. Finally lucked out and got him on the phone. He said he would not refund the room since it wasn’t cancelled. I asked if I could appeal with corporate and connected me with them. Corporate said it is totally up to the hotel manager and my number was left with him by corporate. Never got a call back. Follow up email was not answered. Very disappointing.

Although we arrived ahead of the checkpoint time, we enjoyed complementary breakfast with the kindness and great service of Teresa and Nayrobi. It has well designed and equipped rooms. It’s very peaceful and quiet.

Avoid this hotel at all costs. I waited 15 minutes at the front desk to check in only to discover that the "front desk" person had been fooling around at the bar with other employees all that time. Service is horrible. They also charged me a $250 smoking fee the day after I checked out, even though I don't smoke. This place is going to destroy the Hampton/Hilton brand.

BEWARE: NO PARKING!!! If you purchase your room on any other site than Hilton and send them a message with questions, they will NOT respond. I asked 5 days in advance about airport parking, but by the time I checked in there was NO AVAILABILITY. You have to purchase some special package for airport parking through Hilton in order to park there. I explained I would have done that 5 days ago if they responded to my message. The Supervisors response was "I was off" so therefore she's not responsible. The Supervisor was NOT helpful or accommodating. She did not do, say, or help in any way to resolve the issue. In addition they were going to charge me $20 to park for the night I was staying there. I ended up parking at "theParkingSpot" and walking the busy Rd back to the Hampton Inn. If I was Hampton, I'd look into hiring a better Supervisor who helps to solve patrons problems.

Nearby, clean, quiet, good breakfast. Took shuttle back to airport at 9 am next morning. Really nice driver!

Breakfast service was awesome. Nairoby was beyond nice and kept the area clean and organized. Rooms were clean and comfortable.